Global Office Operations and Community Manager

We are a globally acclaimed people agency, but we are more than an agency-we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

Award-Winning Excellence: Standing tall as an industry leader, Elevate redefines brand-consumer relationships with positive human connections and high-impact experiences.

Global Presence: With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, Elevate is your unparalleled global events staffing agency. Our partnerships include collaborations with industry giants such as Formula 1, Meta, Disney, Coca-Cola, Octagon, Jack Morton, On Location, and more.

Innovation: Elevate doesn't just keep up; we lead the way in staffing, using innovation and insight to create extraordinary moments.

More Than Staffing: Elevate goes beyond staffing. ESG and DEI are at the absolute forefront of everything we do. Our industry-leading, data-driven reporting tool, Impact, provides real-time insights backed by over 250 individual data points empowering brands to understand and connect with their consumers.

ELEVATING PEOPLE & PURPOSE

As a people-centric agency, we pride ourselves on the authenticity and individuality of our team-a true reflection of our People-People Company Value. Our commitment to Elevating Purpose goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement.

Fairness is at our core. We believe in hiring the best person for the job and valuing our team's diverse mix of cultures, perspectives, skills, and experiences. We absolutely welcome applications from anyone with a disability and ask you to indicate if you require any adjustments during the interview or application process so we can support you.

THE ROLE

Are you a proactive problem-solver with a knack for managing complex operations and fostering vibrant communities? The Global Office Operations & Community Manager plays a pivotal role in ensuring our business runs smoothly and efficiently on a global scale. Based in the UK, this role combines operational excellence with global remote support, creating a seamless platform for success.

As a dynamic multitasker, you'll thrive on tackling challenges head on, finding innovative solutions, and staying one step ahead in a fast-paced environment. If you're someone who thrives on making things happen and driving results, we want to hear from you!

How your role links to Elevate's four core values:

1. People, People - working closely with and supporting each and every team member
2. Elevation - continued support to make the company a fun, stimulating and nurturing working environment
3. Take Pride - know that everything you do is of great value to the company, own it!
4. Better Together - a healthy team = a healthy company

ROLES & RESPONSIBILITIES

As Global Office Operations & Community Manager, your role will encompass a broad range of responsibilities designed to ensure seamless operational efficiency and a thriving company culture. Your key duties will include:

Global Office Management

• Office Management: Lead and manage all aspects of day-to-day office operations, including facilities management, supplier relationships, stationery and consumables, general maintenance, IT infrastructure, telecoms, refreshments, equipment, post, and courier services.
• Health & Safety Compliance: Support the implementation and maintenance of health and safety assessments as required.
• Executive Support: Provide high-level Executive Assistant support to the global senior team when needed.
• Front of House: Deliver a professional and welcoming experience for visitors, both face-to-face and via phone, ensuring a positive first impression.
• Meeting & Event Coordination: Manage meeting room preparation and availability for both internal and external events.
• Travel & Logistics: Organise travel, accommodation, and logistical arrangements for team members, including specific programme-related requirements.
• Finance Administration: Provide basic processing and administrative support to the finance department.
• Supplier Management: Provide administrative support to the wider teams in managing supplier relationships.
• Problem Solving & Process Improvement: Proactively identify and address potential operational challenges, suggesting improvements to ensure efficient delivery.
• Ad-Hoc Support: Take on additional tasks and responsibilities as reasonably required by the business.

Community Management

• Onboarding & Offboarding: Assist with HR processes
• Onboarding: Oversee the employee onboarding process, ensuring new team members have a seamless start, including kit allocation, system setup, training coordination, and introducing them to the company culture.
• Offboarding: Manage the offboarding process with care and professionalism, including collecting company assets, revoking access, and ensuring a positive departure experience.
• Employee Journey: Support the full employee lifecycle by maintaining touchpoints that enhance engagement, productivity, and satisfaction throughout their tenure.
• Training & Development: Designing, building and coordinate training and development activities as identified.
• Culture & Engagement: Play a key role in delivering the company's social programme, driving employee engagement, and fostering a positive, inclusive workplace culture.
• Strategic Awareness: Maintain an understanding of the internal and external factors impacting the business, contributing valuable insights.
• Team Development: Foster a collaborative and nurturing work environment, supporting team members in achieving their full personal and professional potential.

By effectively managing these responsibilities, you will ensure smooth operations, support the operations team on key projects, provide essential cover when needed, and maintain compliance. You will also focus on tracking and measurement to provide data-driven insights that inform decisions and drive continuous improvements across the business.

REQUIREMENTS & SKILLS

• 1-2 years' experience in a commercially focused customer service role preferably within an agency
• Pro-active growth mindset capable of foreseeing issues and dealing with resolution without significant management supervision
• Well-developed interpersonal skills and experience in interacting and building trusted relationships with stakeholders at all levels.
• A first-class listener and communicator, with a willingness to confront issues and make decisions.
• Commercially savvy approach with a demonstrable financial and problem solving acumen.
• Strong project management skills with dedication to timelines
• Numerate with some exposure to financial systems and processes
• Honed project management skills including time management and a high attention to detail.
• Excellent communication, negotiation and presenting skills.
• Ability to work as a team with senior stakeholders
• The ability to work independently with a pro-active attitude

SALARY AND BENEFITS

This role offers a salary between £28,000 - £30,000 depending on experience. We are looking for someone to start as soon as possible. This role is a full time, permanent position and works within our current hybrid working structure, where you will be expected to work within our office in London at a minimum 4 days per week.

Elevate also has an incredible benefits package covering health and wellbeing, work environment and culture, development and financial support. Some of our benefits include:

• Contribution to fitness kit
• Flexible working opportunities - hybrid working with 4 days per week in the office
• Contributions to your home office environment
• Summer and winter company parties
• A very competitive holiday allowance
• Charity and volunteering days
• A mentoring programme
• Access to therapy and mental health first aiders
• Financial advice
• Pension scheme
• Perkbox access

ELEVATING PEOPLE

As a people agency, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures and backgrounds

If you want to know more about our people and our culture, search on LinkedIn, Twitter, Facebook, Instagram and TikTok.

Job description is not all inclusive. Elevate reserves the right to amend this job description at any time.