Global HR Ops & Payroll Manager

Global HR Ops & Payroll Manager

Position location: London, UK

• Team & Workflow Management: Manage a team of Global HR Specialists, establishing operational workflows, setting standard operating procedures (SOPs), and defining KPIs to ensure the team executes regional payrolls with flawless accuracy.
• Process Optimization & Scaling: Continuously audit existing payroll workflows to eliminate manual bottlenecks. Standardize and automate processes across all global entities to create a highly repeatable and scalable payroll infrastructure.
• Global Scale & Execution: Oversee the monthly end to end payroll operations executed by your team for Aircall's international entities (including France, US, Spain, Germany, Australia, and remote via EOR). Oversee the employee lifecycle from onboarding to exits.
• Compliance Governance: Serve as the authority on global payroll tax laws, local statutory benefits, and strict compliance frameworks. Embed compliance checkpoints directly into the team's daily and monthly workflows.
• Modern Tech Stack Management: Maintain and optimize our automated HRIS to Payroll tech pipeline. Ensure flawless integrations between tools like BambooHR, and NetSuite, minimizing manual data entry and human error.
• Vendor & EOR Governance: Audit and manage performance SLAs for our global payroll providers and Employer of Record (EOR) partners (e.g., Papaya, ) to support rapid market expansion without friction.
• Audit & Internal Controls: Protect the company's financial integrity by contributing to statutory audits, year end filings, and ensuring strict internal financial controls and data privacy (GDPR) compliance.

Qualifications

• Experience: 7+ years in global payroll management, with a proven track record of managing a payroll team. Must have experience within a fast scaling tech startup, SaaS company, or a global workspace.
• Lifecycle & Legal Literacy: Strong conceptual understanding of the global employee lifecycle, including international employment laws, visa/mobility restrictions, and localized benefits management.
• Process Architecture: Strong expertise in business process mapping, creating payroll SOPs, and implementing internal controls/checklists to ensure zero error execution.
• Cross Border Expertise: Hands on experience navigating international payroll landscapes, specifically addressing the differences between US tech payroll and Western European (e.g., French/Spanish) labor laws and compliance.
• SaaS Equity Knowledge: Strong understanding of global equity based compensation taxation (e.g., French BSPCE, US RSUs/NSOs).
• Tech Savvy Skillset: High level of comfort with modern SaaS tools and AI tools. Experience with BambooHR, NetSuite, and global payroll platforms is highly preferred. Excel/data analytics skills.
• Leadership style: Results oriented leader who excels at operational excellence, task delegation, and managing team performance through data, processes, and accountability.

£70,000 - £80,000 a year

This is not including an annual bonus and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.

Equal Opportunity

At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.