Global Head of International Customer Care

Toast is seeking a Senior Director, International Customer Care to design and lead our global care strategy, shaping how we support international customers at scale and partnering with Product, Engineering, and Sales to elevate service quality and outcomes. You will build and mentor a large, multi-regional team, drive key metrics like CSAT and NPS, and implement AI-assisted workflows and self-service.

This role blends strategic thinking with hands-on leadership and executive presence across