Global Customer Support Director Equity Options

Vectra AI is seeking a Senior Manager to lead Global Support, driving high standards, scale, and exceptional customer outcomes across the EMEA region. You will manage a team of Support Engineers, collaborate with Engineering, Sales, and Product teams, and shape strategic support initiatives.

This role offers hybrid work with opportunities to influence worldwide customer experiences. Ideal candidates bring 10+ years of senior management in software support, a strong focus on CSAT, and extensive