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Global Complaints & Quality Improvement Lead
Posted 1 day 3 hours ago by Canopius
Permanent
Not Specified
Other
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Canopius in the United Kingdom seeks a senior Complaints specialist to oversee the global complaints process across 50 insurance products. You will act as the subject matter expert, coordinating with DCAs, Coverholders, claims and underwriting teams to ensure fair treatment of customers.
You will lead root cause analysis, stakeholder engagement, and audits, challenge decisions, and apply Lloyd's/Ombudsman learnings to improve outcomes.
Canopius
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