Global Banking and Markets, Client Relationship Management, Vice President, London

GBM - Public Dept-London-Vice President-Client Relationship Management Job Description Our Role

Global Banking & Markets provides comprehensive client services to sophisticated hedge funds, institutional clients, and broker dealers. As a Vice President, you will be a critical strategic partner, responsible for managing and cultivating relationships with a designated portfolio of complex clients. This role demands deep product expertise, proactive problem solving, and the ability to drive strategic client engagement while ensuring operational excellence, risk mitigation, and contributing to the firm's overall Client Services strategy. You will work closely with various internal teams to deliver tailored solutions and enhance the overall client experience.

Key Responsibilities

• Strategic Client Relationship Management:
  • Serve as the primary point of contact for a designated portfolio of key institutional clients such as hedge funds, asset managers, family offices, and sovereign wealth funds, fostering long term partnerships.
  • Proactively engage clients to understand their evolving business needs, operational requirements, and strategic roadmaps, identifying opportunities for service enhancement.
  • Lead client meetings, business reviews, and strategic discussions, presenting solutions, market insights, and firm capabilities.
  • Collaborate with Sales, Trading, and Relationship Managers to onboard new clients seamlessly and expand existing mandates.
• Operational Excellence & Complex Problem Solving:
  • Oversee and drive the resolution of highly complex operational, technical, and service related issues across Prime Services and Franchise products.
  • Act as a strategic liaison between clients and internal teams (Operations, Technology, Risk, Legal, Compliance) to ensure seamless service delivery and proactive communication.
  • Drive cross functional initiatives to streamline workflows, enhance the client experience, increase straight through processing, and improve operational efficiency.
  • Ensure a smooth start up process for new accounts, coordinating across all relevant internal teams.
• Product & Market Expertise:
  • Possess a deep and comprehensive understanding of Prime Services and Execution products, global financial markets, market structure, and regulatory landscape (e.g., Dodd Frank, EMIR, MiFID II, Basel III).
  • Provide expert guidance and thought leadership to clients on product capabilities, market trends, regulatory changes, and adoption of new reporting and technology applications.
  • Stay abreast of industry developments, competitive offerings, and emerging technologies to proactively advise clients and internal stakeholders.
• Identify, assess, and mitigate operational, credit, and reputational risks associated with client activities and service delivery, escalating potential risks early.
• Ensure strict adherence to internal policies, procedures, and all relevant regulatory requirements, including checks on short sale violations, trade corrections, and aged settlements.
• Contribute to the development and implementation of robust risk controls and best practices within the client services function.
• Leadership & Strategic Contribution:
  • Contribute to team strategy, process improvements, and knowledge sharing initiatives, including working group calls with global audiences.
  • Lead or actively participate in strategic projects aimed at enhancing the Prime Services offering, client experience, and internal efficiencies.
  • Conduct periodic relationship reviews and monitor/manage billing for accuracy.

Basic Requirements

• Experience:
  • Minimum 3-5 years of progressive experience in Client Services, Operations, or a related front office role within a leading investment bank or financial institution.
  • Proven track record of successfully managing and growing complex institutional client relationships.
  • Demonstrated experience with a broad range of financial products and services including Prime Broker Custody, Futures & Cleared Derivatives, Equity Synthetics/CFDs, Cash Equity and Fixed Income Securities, FX, and OTC Derivatives.
• Technical Skills:
  • Exceptional understanding of global financial markets, instruments, and regulatory frameworks.
  • Preferred proficiency in industry standard platforms and internal systems relevant to prime brokerage operations and client reporting.
  • Strong analytical and quantitative skills, with the ability to interpret complex data and perform root cause analysis to provide actionable insights.
• Soft Skills:
  • Excellent written and verbal communication, presentation, and interpersonal skills, with the ability to engage effectively with senior client stakeholders and internal partners at all levels.
  • Strong problem solving abilities, proactive, analytical, and solution oriented approach to complex challenges.
  • Ability to work independently, manage multiple priorities under pressure, and thrive in a fast paced, dynamic environment with minimal supervision.
  • Demonstrated leadership potential, with the ability to influence, collaborate, and drive results across cross functional and global teams.
  • High degree of accountability, action orientation, and focus on outcomes.

Qualifications

• Bachelor's degree in Finance, Economics, Business, or a related quantitative field (preferred).

Location

London, Greater London, England, United Kingdom

Benefits

We offer competitive vacation policies based on employee level and office location. Employees are encouraged to take time off, with a minimum of three weeks of vacation expected each year.

We provide financial wellness programs, including retirement planning support, educational resources, and assistance with higher education costs.

A comprehensive medical advocacy service is available for employees and family members facing critical health situations. Additional health and wellness support includes the Employee Assistance Program, global medical and travel assistance, workplace ergonomics programs, and on site health centers in selected offices.

On site fitness facilities or reimbursement for fitness club memberships are available for eligible employees. Childcare centers, mother baby rooms, and parental leave support services are also offered in various offices.

All standard Goldman Sachs benefits, including competitive compensation, bonus programs, and equity participation, are available to eligible employees.