Global Account Manager EMEA

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission critical applications. To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Global Account Manager EMEA located in one of our locations in the UK or Ireland.

Reporting to the Global Account Director, the Global Account Manager EMEA is responsible for the direct sale of Flex's services to targeted accounts, serving as the key customer point of contact and being accountable for customer satisfaction, while providing Flex management with insights to evaluate sales opportunities and drive strategic account growth across the EMEA region.

What a typical day looks like:

• In charge of GAM/Site handshake on FOL, searching items such as MOH movement, Forecast accuracy, VAM %, IDL/DL% of VAM etc.
• Manager delivering growth and maintaining a Sugar Pipeline.
• Ensures relationships management with Customer at executive / resolutions making levels.
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan Flex contribution.
• Manage contract renewals, changes, and maintenance.
• Hold up delivery Customer Satisfaction and Viewpoint scoring across all sites.
• In charge of improving communication and driving best practices across multi sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Accountable E&O management / claims.
• In control of tracking risks on the business and reporting to Flex business accordingly.

Our experience requirements

• Typically requires a Bachelor's degree or equivalent experience.
• Typically requires a minimum of 8 years of sales/account management experience.
• Flex sales CRM - Sugar; ViewPoint.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

What you'll receive for the great work you provide:

• A merit based annual pay review
• Enhanced annual leave
• Employee recognition scheme and long service awards
• Referral bonus
• Volunteer days
• Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
• Sick pay scheme
• Cycle to Work scheme
• Enhanced maternity/paternity leave
• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well being by access to Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

Required Skills

Optional Skills:

Equal Opportunity Employer

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.

About Flex

Through the collective strength of 150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people's lives. Together, let's create the extraordinary!