German speaking Technical Support Specialist

Job Title: German speaking Technical Support Specialist

Location: Feltham, UK (Hybrid Basis)

Salary: £27,500 - £29,500 per annum + Discretionary Annual Bonus

Are you a fluent German speaker with a passion for providing exceptional technical support? Do you thrive in a dynamic, customer-focused environment? If so, we want to hear from you!

Company Overview: Our client is a leading technology company dedicated to providing innovative solutions to their customers. With a strong focus on customer satisfaction, they are committed to delivering top-notch technical support services to their global clientele.

Position Overview: We are seeking a talented and enthusiastic German-speaking Technical Support Specialist to join our client's team near Feltham. In this role, you will be responsible for delivering high-quality technical assistance to our client's German speaking customers. You will have the opportunity to utilize your IT technical support skills while providing exceptional customer service.

Key Responsibilities:

• Provide technical support to German-speaking customers via phone, email, and chat channels.
• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Document customer interactions and resolutions accurately in the ticketing system.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.

Qualifications:

• Native level fluency in German
• Previous experience in IT technical support, help desk, or service desk roles.
• CompTIA A+ advantageous
• Basic knowledge of apple Mac & Linux OS
• Strong knowledge of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proven problem-solving abilities and attention to detail.

Benefits:

• Discretionary annual bonus.
• 24 days per annum and up to 8 bank holidays per year
• Private Dental
• Comprehensive benefits package.
• Subsidised gym membership
• Subsidised Travel

And many many more!If you could be interested, please apply or send your CV to