German-Speaking Customer Success Specialist (Hybrid)

Coursera + Udemy is seeking a Customer Success Specialist to support a diverse set of customers through structured engagements and proactive outreach. You'll help learners achieve learning goals while driving retention, adoption, and expansion across North America and beyond.

You'll collaborate with Sales, Renewals, Support, and other teams to resolve issues, surface risks, and guide next steps using data-driven insights, focusing on German-speaking customers in a pooled model and global scale.