German Speaking Customer Service Advisor

Customer Service Advisor- German Speaking

The successful candidate must be fluent in both spoken and written German.

Location: Liverpool (Hybrid Working)

Contract: Temporary ongoing

Pay Rate: £13.79 per hour

Hours: 37.5 hours per week

Shift Pattern

Monday to Friday - Hybrid

Hours between 08:00am - 6:00pm (rotating) including Banh Holiday

About the Role

We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.

Customer Service Advisor Key Responsibilities

• German Speaking- fluent in both spoken and written German
• Deliver a professional, friendly, and customer-focused service at all times
• Manage customer enquiries via phone and digital communication channels
• Build a clear understanding of customer needs to provide effective solutions
• Advising customers on the best services available
• Deliver a high-quality customer experience in line with company standards and SLAs
• Accurately capture and maintain customer information using CRM systems
• Promoting memberships to non-members
• Work collaboratively with internal teams to ensure customer issues are resolved efficiently
• Maintain a high level of accuracy and attention to detail in all customer interactions

Requirements

• Fluent in both spoken and written German
• Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
• Strong background in handling high volumes of customer enquiries
• Excellent verbal and written communication skills
• Confident using CRM systems and computer applications
• Strong listening skills and attention to detail
• Positive, proactive, and customer-focused attitude
• Flexible approach to working shifts, including weekends

Customer Service Advisor Desirable Experience

• Fluent in both spoken and written German
• Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
• Experience working to KPIs and service level agreements within a contact centre environment
• IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications