General Manager, The Arc Operations The Arc

Job Title:General Manager, The Arc

Level:2B

Salary:£40,000- £45,000 per annum

Location:The Arc, Winchester

Hours:37 hours per week

Type of Contract:Permanent

Referral Category:B

Are you a dynamic, commercially focused operations manager excited by a prestigious venue?

The Arc is the place to come together to experience arts, reading and community under one roof, in the heart of Winchester. From live music, comedy and family theatre shows, to high-quality art exhibitions and classes for all ages. There is an exciting opportunity to lead one of the busiest venues across HCT's portfolio. You will direct and lead the team todeliver impeccable customer service, maximising the visitor experience and taking advantage of the exciting commercial opportunities, to meet ambitious income targets and KPIs across front of house, events, and retail. You'll ensure and maintain effective stakeholder relationships with key partners including Hampshire County Council and other art organisations across Winchester.

A bit about you

You'll have extensive experience of operational management in a public-facing venue and be skilled at balancing competing priorities. You'll be an enthusiastic, commercial manager who puts customer service at the heart of everything you do. You'll relish the opportunity to lead Hampshire Cultural Trust's busiest venue and rise to the challenge of turning The Arc into commercially focused, thriving community venue.

What it's like to work for us

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support visitor attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Emergency leave scheme
• Life assurance scheme (x3 annual salary)
• Industry leading Employee Assistance Programme
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to same day GP appointments for employees and their immediate family
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee in all our venues
• Team Card - Free access to our fee paying venues and discounts across café and retail.

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We would encourage a covering letter for this position around your context for applying and why you would excel in the position.

Closing date for applications: 22 June 2025

To find out more about us visit our website and