General Manager

Role: General Manager

Company: Baxter Storey
Location: Sellafield, Cumbria
Salary: £57,000 per annum
Working Pattern: Primarily Monday-Friday (Breakfast & Lunch) with flexibility required for some evenings and weekends

Role Overview

An opportunity has arisen for a General Manager to lead a complex, multi-site contract at Sellafield within Baxter Storey's portfolio.

Baxter Storey are recognised for delivering high-quality, modern hospitality experiences across diverse environments, with a strong focus on innovation, food quality, and service standards. This role offers the chance to take full ownership of a varied catering operation, spanning traditional dining, coffee concepts, grab and go outlets, and mobile services.

Reporting into a wider senior management structure, you will oversee the full operational and commercial performance of the contract, with the autonomy to shape the offer, implement new concepts, and drive growth across the estate. The position suits someone who enjoys operating with accountability and treating a contract as their own business.

This is a particularly exciting time to join, with planned expansion and new opportunities to enhance revenue streams and evolve the current offering.

Key Responsibilities

• Lead and manage a multi site catering operation, ensuring consistent delivery of high standards across all locations
• Oversee day to day operations, ensuring performance aligns with agreed KPIs across financial, safety, and service metrics
• Develop and implement innovative food and service concepts in line with current market and high street trends
• Identify and capitalise on opportunities to increase revenue and profitability across the contract
• Build strong, credible relationships with clients and key internal stakeholders
• Lead, develop and empower a management team to deliver operational excellence
• Drive a culture of continuous improvement, innovation, and exceptional customer experience
• Maintain full financial accountability, including budgeting, forecasting, and cost control
• Lead strategic planning initiatives, including mobilisation of new units and development of annual marketing plans

Skills and Experience

• Proven experience in a General Manager role within a multi site or contract catering environment
• Strong commercial awareness with full P&L ownership experience
• Ability to lead, inspire and develop high performing teams
• Experience building and maintaining client relationships within a contract environment
• Strong understanding of KPIs across Health & Safety, financial performance, and governance
• Operational experience across varied food service formats (e.g. retail, grab and go, café, or similar)
• Strategic mindset with the ability to implement and deliver business plans
• Experience introducing new concepts or driving innovation within catering or hospitality settings
• Exposure to large, complex sites or multi outlet operations

About You

• You are a commercially minded General Manager who thrives in a fast paced, multi site environment. You're confident taking ownership, making decisions, and driving performance, while maintaining a strong focus on quality and customer experience.
• You bring a balance of operational control and creative thinking, with the ability to spot opportunities, evolve an offering, and lead teams through change. Comfortable engaging with clients and stakeholders, you build credibility quickly and operate as a trusted partner.

What's on Offer

• Salary of £57,000 per annum
• 28 days holiday including bank holidays, plus birthday leave
• 3 volunteering days
• Enhanced maternity and secondary carer leave
• Grandparent leave and wedding/commitment day leave
• Free meals on shift
• Ongoing training and development, including apprenticeship opportunities
• Pension and life insurance
• Access to Perkbox discounts (retail, travel, leisure)
• Wellbeing hub and Employee Assistance Programme
• Cycle to work scheme

Don't meet every single requirement? At Realise, we are dedicated to helping our clients build diverse, inclusive, and authentic workplaces, so if you're excited about this role but your experience doesn't align perfectly with every requirement, we would encourage you to apply anyway! You might be just the candidate we're looking for!

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