General Manager

At Compass Ireland, the leading foodservice and hospitality provider across the island of Ireland, we are seeking a General Manager to join our talented team on a full-time, permanent, 40hours per week, Monday to Friday, daytime.

In this pivotal role, you will oversee the catering and hospitality operations at a prestigious site. You will be responsible for the efficient and effective management of the contract, ensuring the delivery of high-quality foodservice, operational excellence, and full compliance with all relevant standards and policies.

You will lead the development, training, and performance management of your team, and play a vital role in driving commercial success in line with growth and retention targets. Building and maintaining a strong, collaborative relationship with the client is a key part of the role, ensuring their expectations are consistently exceeded.

Responsibilities

• Oversee daily operations across catering and hospitality services to ensure consistent, high-quality delivery.
• Ensure full compliance with Compass policies, health & safety regulations, and food hygiene standards.
• Drive financial performance through accurate budgeting, forecasting, and profit & loss (P&L) management.
• Control costs effectively, including labour, food, waste, agency usage, and overheads.
• Develop and manage staffing plans aligned with business needs and budgetary constraints.
• Lead, coach, and develop the team, supporting performance, training, and career progression.
• Foster a positive team culture that encourages collaboration, accountability, and engagement.
• Build strong client relationships through regular communication, reporting, and strategic partnership.
• Ensure exceptional customer service, proactively resolving issues and exceeding client expectations.
• Promote innovation in food offering, service design, and customer experience.
• Lead and support change initiatives, including new service rollouts and continuous improvement projects.
• Act as a Compass brand ambassador, representing company values and standards at all times.

Qualifications

• Proven leadership experience in foodservice or hospitality management.
• Strong commercial awareness with solid budgeting and P&L management skills.
• Passionate about quality, service, and continuous improvement.
• Skilled in building client relationships and leading high-performing teams.
• Confident communicator with strong organisational and problem-solving skills.
• Proficient in Microsoft Office and adaptable in a fast-paced, client-focused environment.

We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Location

Swords, Swords, K67 NY94, Republic of Ireland