General Assistant (Inc Night Porter Shifts) (Live-In Available)

Job Title

General Assistant (Including Night Porter Shifts) - Live-In Available

Location

3-Star Highland Hotel, Scottish Highlands

Reports To

Front Office Manager / Duty Manager

Hours

Flexible rota including early, late and overnight Night Porter shifts, weekends and public holidays as required

Contract Type

Full-time / Part-time (as applicable)

Accommodation

Live-in staff accommodation available (terms and charges discussed at interview)

Role Overview

The General Assistant is a key multi-skilled team member, supporting daily hotel operations across departments while delivering friendly, efficient service in line with the hotel's 3-star standards.

This varied role includes front of house duties, housekeeping and food & beverage support, as well as regular Night Porter shifts. The position is ideal for someone who is adaptable, reliable, and comfortable working both as part of a team and independently during overnight hours.

Live-in accommodation is available, making this role particularly suited to candidates relocating or seeking work in a remote Highland location.

Key Responsibilities Front of House & Guest Services

• Deliver a warm, welcoming, and professional service to all guests
• Assist with guest check-ins and check-outs as required
• Handle guest enquiries, requests, and minor complaints promptly and politely
• Maintain cleanliness and presentation of public areas

Food & Beverage Support

• Assist with breakfast service and/or evening service
• Set up and clear dining areas efficiently
• Support bar service where required (training provided)
• Adhere to food hygiene standards and licensing laws

Housekeeping & General Duties

• Assist housekeeping with bedrooms, linen, and public areas
• Support laundry operations when required
• Carry out light maintenance tasks and report any defects
• Maintain cleanliness and organisation of staff and service areas

Night Porter Responsibilities

• Act as the sole overnight point of contact for guests
• Carry out late arrivals, early departures, and guest assistance throughout the night
• Complete regular security and safety patrols of the hotel
• Ensure entrances, fire exits, and public areas are secure
• Deal calmly and professionally with any overnight incidents or emergencies
• Set up breakfast areas and prepare public spaces for morning service
• Complete night audit checks, logs, and handover reports

Health, Safety & Security

• Follow all health & safety, fire safety, and emergency procedures
• Report accidents, incidents, or maintenance issues promptly
• Comply with COSHH, food hygiene, and company policies at all times

Person Specification Essential

• Friendly, positive, and customer-focused attitude
• Willingness to work night shifts and flexible hours
• Ability to work independently and use initiative
• Good standard of spoken English
• Physically able to carry out a practical, active role

Desirable

• Previous hospitality or customer service experience
• Night Porter or lone-working experience
• First Aid, Fire Safety, or Food Hygiene training
• Knowledge of the local area or Highlands tourism

What We Offer

• Competitive hourly rate
• Live-in accommodation available
• Staff meals on duty (where applicable)
• Supportive and friendly team environment
• Full training provided
• Opportunity to gain broad hospitality experience in a Highland setting