Gateline Assistant

Gateline Assistant - Cheltenham Station

Location: Cheltenham StationPay Rate: £13.45 per hourPay Increase: £15.26 per hour after 12 submitted timesheetsTypical Shifts: 06:15 - 13:15Contract Type: 0-Hour Contract

We are currently recruiting for Gateline Assistants to join our team at Cheltenham Station.

This is a customer-focused role where you will be supporting passengers, assisting with ticket checks, and helping to ensure the safe and efficient operation of the station.

Key Responsibilities

• Assisting passengers entering and exiting the station
• Providing excellent customer service and travel information
• Checking and validating tickets where required
• Managing passenger flow during busy periods
• Maintaining a safe and welcoming station environment
• Reporting incidents and issues in line with procedures

What We're Looking For

• Strong communication and customer service skills
• A friendly, approachable, and professional manner
• Reliability and punctuality
• Ability to work independently and as part of a team
• Previous customer service experience is advantageous but not essential

About the Contract

This role is offered on a 0-hour contract basis, meaning we cannot guarantee fixed shifts every week. However, we typically have frequent shift availability, making it a great opportunity for someone looking for flexible work.

There are also opportunities to increase your hours by:

• Picking up shifts at neighbouring stations
• Supporting on special projects and rail-related assignments when available

This position is particularly well suited to:

• University students
• Individuals looking for part-time work
• Anyone seeking flexible employment around other commitments

If you're passionate about customer service and enjoy working in a fast-paced environment, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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