Gas Scheduler

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role:

We are looking for an organised and customer-focused Gas Scheduler to support the delivery of responsive gas repairs and maintenance services. You will be the first point of contact for tenants, handling incoming calls, logging repair requests, resolving queries efficiently, and coordinating appointments with operatives. This role requires excellent communication, strong administrative skills, and the ability to manage multiple priorities while delivering a high standard of customer service in a fast-paced social housing environment.

What You'll Do:

Using company systems to process orders adequately in order to invoice clients.

Updating the system with all interactions with residents.

Processing supervisory or trade reports to determine action required to resolve repairs.

Resolution of minor complaints at call level.

Maintain logs and monitor variation request.

Maintain and action emails from contract mailboxes.

Answering payment queries of both subcontract and client.

Working with Supervisors and trades people to organise and schedule work

Ordering equipment needed for the operative's job.

Keeping all activity logged and up to date in an accurate manner.

Liaising with staff at customer sites keeping them up to date with progress information.

Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

What You'll Bring:

Excellent Telephone Manner

Customer Service focused

Excellent Communication skills

Ability to identify problems

Ability to identify customers' needs

Willing to go the extra mile to deal with a difficult situation

Ability to prioritise issues

Ability to meet tight deadlines

Ability to work under pressure

Attention to detail

Team player

What We Offer:

Salary of £31,000 per annum plus benefits including:

25 days' holiday + bank holidays

Pension scheme and life assurance

Perkbox (discounts, perks & wellbeing offers)

1 paid volunteer day

£2,000 refer-a-friend bonus after the referee passes probation

Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.