Games Host

SUMMARY OF POSITION

What's the Gig, you ask?

As a Clays Games Host, you'll be the maestro of fun, the captain of excitement, and the ultimate purveyor of good times. Your mission is to turn every group booking into an epic adventure that leaves our guests buzzing with excitement and eager to book again. Whether you're leading groups through our six clay shooting games, dishing out high fives like confetti, or inventing new competitions on the fly, you'll be the heart and soul of the party from start to finish.

DUTIES & RESPONSIBILITIES

What happens on your shift?

• The Games Master will liaise with the Duty Manager/Events Manager/Floor Manager regarding any specific requirements.
• Introduce yourself to the lead booker and explain your role and responsibilities throughout the booking.
• Gauge the room and tailor your performance and socialising with the group based on the event type (e.g., work social, Christmas party, company client mixer).
• Encourage team battles and friendly competition.
• Explain how to play the games, register, use the guns/kiosk, and give hints and tips so they have the best experience.
• Use a headset and mic/handheld mic as required.
• Support guests in moving around the venue, to table bookings, or with prizes and gifting at the end of the event.

What happens during game time?

• Check in regularly with guests to ensure everyone is enjoying themselves and understands how to get the best out of their experience.
• Reiterate how to play the games/use the equipment for anyone who may not have fully understood the first time.
• Arrange tournaments.
• Ensure everyone is getting involved.
• Upsell prizes (vouchers, bottles of champagne or bubbles).
• Assist Clays team as required:
  • Pass on any relevant details/information between guests and Clays.
  • Clear tables.
  • Assist guests with their belongings/bags/coats etc.

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• A personality that shines brighter than a disco ball on New Year's Eve.
• A knack for rallying the troops, inspiring teamwork, and bringing out the competitive spirit in everyone.
• The energy to keep the party going all night long (or at least until closing time).
• A commitment to delivering best in class customer service to ensure Clays is an unforgettable venue.
• Impeccable time keeping skills (both with clients and personally).
• The ability to work alongside dedicated colleagues and liaise with ease regarding games or any other hospitality requirements.
• Always looking for opportunities to improve your knowledge and abilities.
• Passionate about hospitality and creating amazing experiences.
• A keen eye for detail with excellent written and verbal communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Honest with strong moral principles.
• Take initiative, can solve problems calmly and work well under pressure.

THE NITTY GRITTY

• Must be well presented and well groomed.
• Uniform must be pressed and clean.
• We will provide:
  • Shirt
  • Waistcoat
  • Hat
  • Walking Stick
• You will need to provide:
  • Black shoes/trainers
  • Black trouser/jeans - no rips/faded.

WHAT YOU'LL GET IN RETURN

Our benefits include:

• Competitive Salary: A base salary of £13.33 per hour, Service Charge: weekly service charge paid as Tronc averaging £2 - £4.50 per hour.
• Holiday: 32 working days' holiday pro rata each year, including bank holidays, increasing to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off peak periods and 25% during peak periods for you, your friends, and family.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Earn globally recognised qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

LEGALLY REQUIRED STATEMENTS

Clays is an equal opportunity employer. We welcome applicants from all backgrounds and look forward to hearing from you.