Furniture Projects Officer (Furnished Tenancies)

Overview

Furniture Projects Officer (Furnished Tenancies) - Permanent, Part-Time. 22.5 hours per week.

An exciting opportunity to join our Furniture Projects Team. We are dedicated to providing access to affordable furniture for households in need, committed to excellent customer service, and making a positive impact in our community.

Responsibilities

• Coordinate, deliver, and monitor our furniture offer, including furnished tenancies and recycling services.
• Assess eligibility for affordable furniture packages and arrange appropriate offers for households in need.
• Develop effective communication links across the Furniture Team and with SHG colleagues.
• Clearly communicate with customers to ensure they understand the procedures and requirements of a furnished tenancy.
• Maintain efficient and accurate records for transparency and accountability.
• Support in preparing and monitoring all income and expenditure related to furnished tenancies.
• Conduct property visits and audits, recording and monitoring the furnished tenancy process.
• Promote the furniture offer with internal and external partners, attending meetings and events as required.
• Manage challenging situations regarding furnished tenancy packages and respond to safeguarding issues.

What we're looking for

• Commitment, passion, and enthusiasm for excellent customer service.
• Strong communication skills, both verbal and written.
• Exceptional organisational skills and the ability to work under pressure.
• Experience in working with a diverse customer base and handling challenging situations.
• Ability to work independently and as part of a team.
• Full UK driving licence and access to a vehicle if required.

What's in it for you

• Access to a Social Housing Pension Scheme (SHPS).
• 26 days annual leave plus bank holidays (pro rata).
• Health Cash Plan to claim back a proportion of everyday healthcare and medical expenses.
• Retail discounts for savings on food and shopping.
• Flexible/Hybrid working to ensure a healthy work-life balance.

Join us in making a difference for our customers. Apply today and become a part of our team! If you would like to informally discuss the role, please contact Wayne Hurst on .

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Skylight terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that you may not meet every requirement, but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People & OD Team at .

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We encourage you to apply early; we may close the vacancy sooner if we find the right candidate.

Closing Date: 28th September 2025

Interview Date: 30th September 2025

Furniture Projects Officer (Furnished Tenancies)

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