Fundraising Assistant

The Fundraising Assistant is the first point of contact at Guts UK for many of our supporters or donors. They record all of our donations in our fundraising database, they make sure all of our donor data is up to date, and they are often part of the early stewardship journey for our supporters.

The role holder is responsible for the accuracy and completeness of all donor information in our fundraising database including consent and marketing preferences. They are also responsible for capturing all fundraising donations in that database with the appropriate coding to help us understand where the donation came from. The role works closely with the Finance team to make sure physical donations are treated properly but also to make sure the fundraising systems and finance systems always match.

We have big ambitions to increase our fundraisingincomeand this role is critical in making sure that as we grow, we have thefoundationsin place to keep everything running smoothly.

So, if you have a keen eye for detail and process, care about people,and are looking to start or build your career in fundraising - this could be the role for you.

Our ideal candidate will:

• Be committed to ensuring supporters get the best possible experience, feeling supported and valued throughout
• Looking to build your career in fundraising
• Have great attention to detail and pride yourself on accuracy
• Work meticulously and take the time needed to get things right and do things properly ensuring compliance withappropriate procedures
• Be a team player and happy to muck-in when / where needed
• Have an interest or connection to our cause and a real desire to help the UKto getto grips with guts!

What you can expect from this role:

You'llbe part of our smallanddynamic fundraisingteam, andalso work closely with our finance team.It is a diverse rolewhichsupportsourincome growth throughaccurateincome processing, good datamanagementandstrong supporterstewardship.

A significant amount of the role is focused on data management and ensuring our fundraising database is up to date andaccurate.This will involve careful attention to detail, meticulousstandardsand the ability toreally focus on the task in hand. In processingour financial donations, the role will involve translating information from excel to ourfundraising database accurately and to clear deadlines.

Alongside ensuring our data is accurate, you will be spending time engaging with our supporters to welcome them, thank them and wish them luck with upcoming events. This is a great opportunity to connect with our community and get a feel for why people donate to and support Guts UK! This supporter stewardship could be on the phone, email or in person at a fundraising event.

The roleis diverse and varied and will expose the role holder to all the different areas of fundraising across the charity. It offers a great introduction to what it looks like to be afundraiserand areally powerfulgrounding in how the data gets captured and pulled together which will be invaluable as you build a career in fundraising.

• Maintainour supporter database (Raiser's Edge - RE) includingcreatingnew constituents (donors)ensuring accuracy at all times
• Updating donor records where they wish to change their contact details or consent preferences, including managing mail which is returned to sender
• Working with the database consultant to create and run regular data quality reports to ensure the accuracy and integrity of the data held in the database
• Maintaining Gift Aid records on RE and ensuring new donors have declaredtheirGift Aid status
• Preparing and running reliableandtimelyreports from RE as required by thewider fundraising team to support appeals, campaigns ordecision making

Income processing and reporting:

• Inputting all income on to our Raiser's Edge (RE)supporter database from all sources and platforms using batch uploads to ensure income is captured efficiently and correctly
• Administration for all on-line or third-party donation platforms including downloadingappropriate reportsina timely, secure manner
• Ensuring any cheques/cash that are received to the office are entered in to the REsupporter database and working with the Finance team to ensure they are handled securely
• Processing and recording payments made over the phone and processing new direct debit requests
• Ensuring any restricted donations are loggedclearlyandappropriate paperworkis completed to support the donors wishes
• Working with the finance team to ensure any queries or questions about income sources or donor restrictions are resolved quickly and efficiently
• Generate regular reports for theFundraising team toaccurately show income received to help with monitoring and decisionmaking bythe wider team

Supporter engagement and communications:

• Responding to supporter phone calls and e-mails, ensuring they are helped at first point of contact or pointed to the right fundraising team member
• Stewarding some of our donors tomaintainrelationships and ensure they continue to feel valued and engaged
• Supportingother fundraisingteam members with thank you letters, good luckcardsand other communicationsto ensure ourstewardshipremainsfirst-class and our fundraisers and donors know they are important to us
• Helping fulfil supporter merchandise orders orevents stock as needed
• Supporting with updates torelevant content on our website to ensure supporters stayup-to-dateon campaigns,appealsand other fundraising activity

Wider team support :

• Attendance atfundraising events or awareness eventsalong with other fundraising team members or volunteersasrequiredtoencourage our supporters anddonors
• Ad-hoc support with projector campaignadministration at the request ofthe Head of Fundraising or other SLT members
• Handling income post to the London office and ensuring it isallocatedto the right person when not within your own area of responsibility
• Involvement in and attendance at wider team events such as Information or Awareness conferences as require

Person Specification

Knowledge, skills and experience:

• A broad education with excellent communication skills
• Excellent IT skills including the use of MS office applications (Word, Excel, Outlook, PowerPoint)
• Prior experience of using a CRM database (preferably a fundraising database and ideally direct experience with Raiser's Edge)
• A proventrack recordand passion for delivering outstanding customer/supporter service to members of the public
• A high levelof attention to detail and accuracy
• Excellent interpersonal skills, including experience working with small teams remotely and face to face
• Ability to work flexibly, be responsive to changing demands and to work collaboratively as part of a busy team
• A good team working ethos, but able to use initiative and work independently, and able toidentifywhen to escape issues
• Knowledge of GDPR (preferred but not mandatory)
• Previousexperience working in the charity sector (preferred but not mandatory)
• Commitment to our cause at Guts UK Charity and a desire to further our work and grow the charity

Personal attributes:

• Able todemonstratecreativityandshare ideas while dealing efficiently with regular administration
• Calm, collected, friendly and able to deal professionally with a range of stakeholders
• Empathetic with good listening skills
• Reliable,accurate, an eye for detail, meticulouslyorganisedand efficient