Frontline IT Support Agent - Hybrid Role

Converge UK is looking for a 1st Line Support Agent to join their Managed Services team in Stafford, England. The successful candidate will be the first point of contact for customers, ensuring efficient resolution of issues while providing excellent customer service. Responsibilities include assisting 2nd line agents, maintaining task records, and troubleshooting using diagnostic tools. The position is hybrid, full-time with a 37-hour workweek, and requires strong educational qualifications and IT knowledge.