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Front Office Manager

Posted 6 hours 8 minutes ago by Accor Hotels

Permanent

Full Time

Administration Jobs

Middlesex, Harlington, United Kingdom, UB3 5

Job Description

Job Details

Responsibilities

Be passionate about guests and delivering exceptional service.
Bring strong knowledge and experience across front office operations.
Take a hands on, organised, and supportive approach with your team.
Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
Be results driven and understand what's needed to achieve hotel goals.
Ensure all Front Office policies and procedures are strictly followed.
Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
Communicate effectively and collaboratively with all other hotel departments.
Lead by example on shift, setting the tone for the guest experience.
Ensure all team members understand brand standards and deliver consistently.
Balance operational, administrative, and colleague needs effectively.
Handle complaints with confidence and empathy.
Manage staff planning, scheduling, and budget adherence to optimise productivity.
Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.

Qualifications

Benefits

Employee benefit card offering discounted rates at Accor worldwide up to 30% off
Free Bonus Breaks Voucher (complimentary stays in UK)
Complimentary meals on duty
28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
Friends & Family Rates
Eye Test Vouchers
Learning programs through our Academies
Cycle to work scheme
Employee VivUp program with direct access to GP, high street discounts and many more
Work based Pension