Front Office Intern (6 Months Fixed Term)

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)Front Office InternFour Seasons Hotel London at Tower BridgeAt Four Seasons, we know that exceptional guest experiences begin with a warm welcome and end with a lasting impression .Four Seasons Hotel London at Tower Bridge is seeking a Front Office Intern to join our Front Office team on a 6-month fixed term contract. This is an exciting opportunity to begin or further develop your career within one of London's most iconic luxury hotels.The roleThis internship is designed to give you real exposure to Front Office operations in one of London's most iconic luxury hotels. You will work across Front Desk, Guest Experience, and Guest Services, supporting the team wherever needed depending on the operation of the day and week.You will gain hands-on experience in delivering seamless guest experiences while building the skills and confidence needed for a successful career in hospitality.No prior hotel experience is required . We are looking for individuals with the right attitude, a passion for people, and a willingness to learn.What you will doSupport the Front Office team across Front Desk, Guest Experience, and Guest Services as operational needs requireAssist with check-in and check-out experiences and provide a warm, professional first impression of the hotelRespond to guest questions, requests, and feedback in a timely and confident mannerHelp manage guest flow during busy periods, including group arrivals, leisure check-ins, and high-volume departure daysMaintain accurate guest information and support day-to-day Front Office operationsWork closely with the wider Front Office team to ensure smooth service delivery throughout the guest journeyHelp create a positive, efficient, and welcoming environment for all guestsWhat we are looking forStrong communication skills and confidence in guest interactionHospitality student or someone looking to start a career in hotelsExcellent attention to detail and organisational skillsAbility to multitask and remain calm under pressureNo previous experience required , full training will be providedPositive attitude and genuine passion for hospitalityFlexibility to work a range of shifts including evenings, weekends, and public holidaysRight to Work in the UKWhat to expect40 hours per weekFive days out of seven6-month fixed term contractWhat we offerAt Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.£36,500 annual package inclusive of base salary and service chargeStructured 40 hour working weekExcellent training and clearly defined career development pathwaysStrong internal progression opportunities across London and the global Four Seasons portfolioHoliday entitlement increasing with service up to 33 daysUp to two paid Wellness Days per yearCompany Sick Pay, increasing with serviceLife insurance while on duty50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guestsComplimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the dayDiscounted gym membership with City's Leonardo HotelBupa Dental Cover and MediCash healthcare plans availableUniform with complimentary professional dry cleaning from day oneAccess to Wagestream for greater pay flexibility and discountsEmployee recognition programmes including monthly awards and eventsAnnual themed team events plus regular social, charitable and sporting activitiesJoin usIf you are passionate about hospitality and looking for your first step into a luxury hotel environment, this is your opportunity to learn, grow, and build your career with Four Seasons while gaining exposure across key areas of Front Office.We look forward to receiving your application.All offers are subject to satisfactory references, Right to Work checks, and any role related compliance requirements. We are an inclusive employer and welcome applications from all backgrounds. Should you require any adjustments during the recruitment process, please let us know.