Front Office Agent - Ty Hotel Newport

Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 15 per week, across 2 days
Location: Newport, NP18 2LX
Reference: Req5410

Be the Heart of Ty Hotel Newport!

Step into the story at Ty Hotel Newport and become one of our legendary Hospitality Heroes! As a Front Office Agent, you'll be the friendly face and warm welcome that sets the tone for every guest's stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.

What Makes You Our Next Hero?

• You're calm, professional, and always ready with a smile-no matter how busy it gets.
• You're passionate about creating memorable guest experiences, from check-in to check-out.
• You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
• You shine in a fast-paced, guest focused environment and love being part of a team.

What You'll Do:

• Greet every guest with warmth and genuine hospitality, making them feel right at home.
• Manage check ins, check outs, and group arrivals with efficiency and flair.
• Share your knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression - every guest, every time.

Why Join Us?

• Career development from day one-grow your skills and your future.
• Exclusive discounts on dining, stays, and leisure membership.
• Free virtual GP appointments and a 24/7 wellbeing helpline.
• NEST pension scheme and staff social club.
• Regular appreciation events and monthly/year end awards.

Grow With The Celtic Collection

• I'm equipped, trained, and supported to do my best work.
• I'm proud to be part of The Celtic Collection and recommend it to others.
• I work in a friendly, inclusive, and positive environment.
• I'm encouraged to learn, develop, and share my ideas.
• I'm recognised and valued for what I do, every day.

Recruitment Info

We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.