Front of House Team Member

Job Title

Front of House Team Member (Barista, Service & Cocktails)

Reports to: Front of House Supervisor / Founder

Location: Central London (Mayfair)

Type: Fixed-term Contract - 6 months (with the possibility of a permanent role)

Salary: £13 - £14 per hour + bonus scheme (based on performance and customer satisfaction)

About the Restaurant

Our client is reopening a long-established, family-run restaurant in the heart of Mayfair following nearly two decades under the same ownership. The relaunch brings a renewed vision, a brand-new team, and a strong focus on simple, well-executed food, calm service, and professionalism at every level. The restaurant offers a Lebanese-inspired tapas menu in a relaxed café-style setting, featuring a Parisian-style terrace and a high-profile international guest base. The environment values organisation, consistency, and pride in craft over high pressure chaos.

Role Purpose

The Front of House Team Member will be a key part of the reopening team, responsible for delivering confident, professional and attentive service across coffee, bar and floor operations. This is a hands on role suited to someone who enjoys variety and takes pride in presentation, detail and guest interaction. You will help build service standards from day one and contribute to a calm, structured and welcoming environment.

Key Responsibilities

• Support in reopening and running daily front of house operations
• Deliver high-quality coffee using commercial espresso machines
• Prepare cocktails confidently and consistently
• Provide professional table service and manage guest interactions
• Take orders accurately and manage reservations and walk ins where required
• Pour and serve alcohol responsibly in line with UK licensing laws
• Support opening and closing procedures
• Maintain cleanliness, organisation and presentation across the front of house
• Work closely with the kitchen team to ensure smooth service flow
• Remain calm, positive and professional during busy periods

Performance Metrics & Key Deliverables

• Consistently high standards of coffee, cocktails and table service
• Positive customer satisfaction and feedback
• Smooth service during peak periods
• Professional presentation and adherence to service standards
• Contribution to a calm, structured reopening culture

Training, Reopening & Progression Opportunity

This is a reopening team and you will be part of establishing front of house standards from day one.

• Full training provided
• Bonus scheme linked to performance and customer satisfaction
• Clear progression route: Front of House Team Member Front of House Supervisor
• Opportunity to grow as the business reestablishes itself

Working Pattern

• Operating hours: 09:00am - 11:00pm
• Typical shifts:
  • Opening: 08:30am - 5:00pm
  • Closing: 4:30pm - 11:30pm
  • Double shifts may be available

Candidate Profile Essential Skills & Experience required

• Experience using commercial espresso machines
• Experience preparing cocktails confidently and consistently
• Previous front of house hospitality experience
• Confidence in waiting tables and taking orders
• Ability to serve alcohol responsibly
• Strong presentation and professional appearance
• Ability to remain calm and positive under pressure

Desirable Skills & Experience required

• Experience in tourist-focused or high-footfall venues
• Experience in café-style or tapas environments

Reporting & Team Structure

• Works closely with Front of House Supervisor and Head Waiter
• Collaborates with kitchen team to ensure smooth service and guest satisfaction

General Responsibilities

• Uphold restaurant standards, values and service expectations at all times
• Follow agreed systems and service structure established during reopening
• Maintain a professional appearance and positive attitude on shift
• Comply with all relevant legislation and internal policies relating to licensing, health & safety
• Support a calm, personable environment while delivering consistently high standards

Step Ahead is acting as an Employment Agency. Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.