Front Of House Supervisor/Team lead

Front Of House Supervisor / Team Lead

Location: Dublin, on premises. Job Type: Full time. Remote: No.

The Front Of House Supervisor/Team Lead at Europcar Mobility Group oversees the front of house operations, ensuring a fast, smooth and professional customer journey, maintaining service quality, and leading front of house staff in a fast paced environment.

Key Responsibilities

• Customer Experience & Front of House Leadership - Lead operations to deliver excellent customer experience, serve as escalation point for customer issues, resolve complaints quickly, drive NPS, and adhere to company policies and safety guidelines.
• Queue Management & Service Levels - Actively manage queues and customer flow during peak times, adjust team deployment in real time, identify and resolve bottlenecks, and process priority and pre booked customers efficiently.
• Sales & Revenue - Maximise upsell opportunities (upgrades, protection, add ons), coach staff to identify and convert sales opportunities, monitor sales performance, provide live feedback, and ensure compliance with sales policies.
• Team Leadership - Motivate and support front of house staff, lead by example to maintain energy and morale, provide coaching and daily performance support, and assist with shift planning and workload distribution.
• Operational Coordination - Coordinate with fleet and operations teams to match vehicle readiness with demand, communicate operational risks proactively, and support smooth execution of shuttle and direct to car processes.
• Brand & Compliance - Maintain high standards of presentation, uphold rental procedures and insurance requirements, and maintain company standards in every customer interaction.

Skills & Qualifications

• Experience as a supervisor or team leader in a fast paced, customer facing environment (airport, retail, hospitality).
• Strong ability to manage queues, prioritise tasks, and make prompt decisions.
• Confident communicator with strong interpersonal skills.
• Sales aware and able to motivate team members to achieve targets.
• High energy, resilient, and hands on leadership style.

Benefits

• Competitive salary plus uncapped commission.
• Starting at 29 days' holiday (including bank holidays), increasing with length of service.
• Medical refund scheme and enhanced statutory sick pay.
• Occupational pension - employer contribution 1.5%, employee contribution 2%.
• Enhanced maternity and paternity benefits.
• Access to Hubex benefits and discounts platform.
• Life assurance at twice the basic salary.
• Employee assistance programme.
• Opportunities for career advancement and professional development.
• Voluntary flu vaccination voucher and bike to work scheme.

Equal Employment Opportunity

Europcar Mobility Group is an equal opportunities employer and is committed to providing equal employment opportunities for all qualified persons. We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion or any other dimension of diversity. If you need any accommodations or assistance during the application or interview process, please let us know.