Front of House Coordinator - Dedicated Cover

We have a wonderful opportunity for a Dedicated Cover Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, housing companies ranging from investment banks and law firms to high-tech firms.

The client's portfolio includes a variety of offices and retail spaces in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London, serving as a diverse community connecting innovation and finance, and a hub for new food, retail, and cultural experiences.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota between 7:30 AM and 6 PM, as per business needs)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, life assurance, and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Provide the highest level of service and care to all Broadgate employees and visitors, adhering to service level agreements and policies.
• Deliver excellent guest service and welcome, acknowledging all guests professionally with eye contact and a friendly smile.
• Gather information and feedback proactively from customers.
• Maintain awareness of building facilities to advise and direct guests appropriately.
• Handle enquiries and requests promptly via in person, telephone, or email communication.
• Communicate issues and feedback to the Senior Team Member, Assistant Contract Manager, and Contract Manager, following up with detailed emails.
• Work collaboratively with the team, listening and taking instructions to ensure daily tasks are completed effectively.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Embrace Innovation, Walk Tall, and Strive to be Stronger Together.
• Have at least one year of customer service experience in a similar role (e.g., front-of-house reception in a luxury hotel, premium airline, or corporate environment).
• Be enthusiastic, honest, proactive, and attentive to detail.
• Possess a passion for delivering excellent service and contributing to the team.
• Create a friendly, collaborative environment while maintaining high standards of cleanliness and safety.
• Have excellent interpersonal skills, with an outgoing and vibrant personality.
• Demonstrate excellent command of English, both verbal and written.

Why Rapport?

We prioritize our people, offering numerous professional and personal development opportunities, including over 50 training workshops and leadership programs to support your growth within Rapport.

We are committed to equality, diversity, and inclusion, with Employee Networks and initiatives like "Be Yourself at Rapport" to foster a safe, inclusive environment.

Our focus on employee wellbeing includes various support initiatives, and as a Disability Confident Employer, we actively promote opportunities for individuals with additional needs and disabilities.

About us

Rapport Guest Services is a multi-award-winning provider of front- and back-of-house guest services across the UK, Ireland, and globally. Part of the Compass Group UK&I, we combine a people-first culture with high service standards.

We are proud of our commitment to inclusion, wellbeing, and providing opportunities for all to thrive. Learn more at .

Please monitor your inbox and spam folder for responses to your application. Due to high volume, apply only for roles that match your experience and do not submit multiple applications for different roles at once.