Front of House AV Technician

Front of House AV Technician

Department: Operations

Employment Type: Permanent - Full Time

Location: London

Reporting To: Aysha Hussain

Description

We are looking for a customer focused and technically minded Front of House AV Technician to join our London office. Working from our main reception area, you will be the go to specialist for all on site audio visual support, ensuring a seamless experience for colleagues, clients and visitors.

The Role

This is a highly visible, client facing role where you will support meetings, events and conferencing technologies, helping to deliver first class service across the office. Working closely with our Reception, Workplace and Information Services teams, you will ensure meeting rooms are always presentation ready and equipped to the highest standard.

Key responsibilities include:

• Providing professional AV support for meetings, events and client functions.
• Setting up and supporting hybrid and in person meetings.
• Acting as the first point of contact for AV queries and technical troubleshooting.
• Maintaining and supporting meeting room technology and Microsoft Teams Rooms systems.
• Conducting regular equipment checks and coordinating repairs when required.
• Supporting AV installations, upgrades and continuous improvements.
• Maintaining accurate records of equipment and maintenance activities.
• Providing guidance and training to Front of House teams on AV technologies.
• Supporting Front of House operations and delivering excellent customer service where required.

This role operates on a condensed 35 hour week, typically across four days (Monday to Thursday), with working hours between 7.30am and 6.00pm on a rotating shift basis. Flexibility is required to support business needs.

The Candidate

We're looking for an enthusiastic AV professional who combines strong technical expertise with outstanding customer service skills. You will enjoy working in a fast paced environment, solving problems and ensuring every meeting and event runs smoothly.

You will ideally have:

• Experience supporting AV systems and meeting room technologies.
• Knowledge of conferencing platforms such as Microsoft Teams, Zoom, Webex and Google Meet.
• Confidence troubleshooting technical issues and supporting end users.
• Basic networking knowledge, including IP addressing, MAC and DNS.
• Experience working in a client facing, hospitality or customer service environment.
• Good working knowledge of Microsoft 365 applications.

We're also looking for someone who is:

• Professional, approachable and service oriented.
• An excellent communicator, both face to face and in writing.
• Organised, methodical and detail focused.
• Proactive and able to use their initiative.
• Comfortable working independently as well as part of a team.
• Flexible and adaptable in response to changing business demands.

This is an excellent opportunity to join a collaborative and professional environment where you'll play a key role in delivering exceptional technology support and client service across one of the UK's leading law firms.

Benefits

Our benefits include an annual bonus scheme, GPP Pension Scheme with Aviva. We also offer Private Medical Insurance (currently with Vitality Health) upon joining the firm, which includes discounted gym memberships, free cinema tickets, health assessments and much more.

Equal Opportunity

Trowers & Hamlins is an equal opportunities employer and values equity, diversity and inclusion. All applications will be considered on merit and the applicant's suitability to meet the requirements of the role and will be treated equally irrespective of Ethnicity, Gender (including Trans and non binary) Race, Disability, Religion and sexual orientation.