Front of House & Membership Associate

Location: North London (Office-based, 5 days per week)Contract: PermanentHours: 8:00am - 4:30pm, Monday to Friday

Temporary to permanent role with an immediate start

About the Role

We are seeking a professional, organised and customer-focused Front of House & Facilities Associate to join a dynamic and innovative organisation based in London.

As the first point of contact for visitors, staff and members, you will play a key role in delivering an exceptional workplace experience while supporting the smooth day-to-day operation of the office and facilities function.

Key Responsibilities

• Welcome and sign in visitors, ensuring a professional front-of-house experience.
• Manage meeting room bookings, visitor access and office communications.
• Maintain high standards across reception, meeting rooms and communal spaces.
• Coordinate facilities helpdesk requests and monitor progress.
• Support contractor visits and maintenance activities.
• Manage deliveries and provide workplace support to office members and visitors.
• Produce reports and maintain accurate records across facilities and workplace systems.
• Assist with health and safety checks and workplace compliance activities.

About You

Essential

• Previous experience in Front of House, Facilities, Office Coordination or Workplace Operations.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office, including Word, Excel and SharePoint.
• Experience using ticketing, helpdesk or CRM systems.
• Ability to work independently and maintain high standards.
• Positive, proactive and flexible approach.

Desirable

• Experience within a membership, technology, innovation or professional services environment.
• Knowledge of Health & Safety procedures.
• Experience coordinating contractors or facilities maintenance activities.
• Familiarity with access control or room booking systems.

What's on Offer

• Opportunity to join an innovative and purpose-driven organisation.
• Supportive and collaborative working environment.
• Professional development opportunities.
• A varied role with exposure to workplace experience, facilities and stakeholder engagement.

If you are a motivated and service-oriented professional who enjoys creating a welcoming and efficient workplace environment, we would love to hear from you.

Submit your CV today to be considered.