Front Desk Manager - Corporate Guest Services

Overview

Front Desk Manager - Corporate Guest Services at a prestigious global client in Central London. £45,000 salary plus performance-based bonus. 40 hours per week, Monday-Friday with flexibility. Full-time, permanent contract.

Responsibilities

• Lead from the front and set the tone for exceptional service in a fast-paced front-of-house environment.
• Be the first point of contact for guests, clients, and employees; deliver an unforgettable welcome and ensure a seamless experience from arrival to departure.
• Work hands-on at the desk, coach the team daily, and maintain impeccable service standards.
• Build and nurture strong relationships with stakeholders at all levels.
• Identify opportunities to enhance the guest journey and operational efficiency.
• Motivate and develop the team to consistently exceed expectations.
• Uphold the prestige and reputation of the client brand at every interaction.

About You

• Proven experience in front-of-house or guest services leadership (corporate, hospitality, or luxury environment).
• Exceptional people skills with a coaching-led leadership style.
• Strong organisational skills and an eye for detail.
• Resilient, adaptable, and always looking for ways to improve service delivery.

What We Offer

• Financial rewards and benefits including exclusive discounts, life assurance, and cash rewards.
• Contributory pension scheme for future security.
• Wellbeing support: wellness programs, employee assistance programme, and digital GP services.
• Ongoing learning and development for career growth.
• Recognition through awards programs.
• One paid volunteer day per year to support a cause.

About Us

Rapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. We are part of Compass Group UK&I and are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .

Rapport job adverts recruit in a timely way, but we review all applications. Please check your inbox and junk/spam folder for our response. Due to high application volumes, we recommend applying for no more than one role at a time and choosing the role that best matches your experience.