Front Desk Intern (6 Months Fixed Term)

Responsibilities

• Support the Front Office team across Front Desk, Guest Experience, and Guest Services as operational needs require
• Assist with check in and check out experiences and provide a warm, professional first impression of the hotel
• Respond to guest questions, requests, and feedback in a timely and confident manner
• Help manage guest flow during busy periods, including group arrivals, leisure check ins, and high volume departure days
• Maintain accurate guest information and support day to day Front Office operations
• Work closely with the wider Front Office team to ensure smooth service delivery throughout the guest journey
• Help create a positive, efficient, and welcoming environment for all guests

Qualifications

• Strong communication skills and confidence in guest interaction
• Hospitality student or someone looking to start a career in hotels
• Excellent attention to detail and organisational skills
• Ability to multitask and remain calm under pressure
• No previous experience required; full training will be provided
• Positive attitude and genuine passion for hospitality
• Flexibility to work a range of shifts including evenings, weekends, and public holidays
• Right to Work in the UK

What to Expect

• 40 hours per week
• Five days out of seven
• 6 month fixed term contract

What We Offer

• £36,500 annual package inclusive of base salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• 50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
• Discounted gym membership with City's Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Uniform with complimentary professional dry cleaning from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities

Join Us

If you are passionate about hospitality and looking for your first step into a luxury hotel environment, this is your opportunity to learn, grow, and build your career with Four Seasons while gaining exposure across key areas of Front Office. We look forward to receiving your application.

EEO & Accessibility

All offers are subject to satisfactory references, Right to Work checks, and any role related compliance requirements.

We are an inclusive employer and welcome applications from all backgrounds.

Should you require any adjustments during the recruitment process, please let us know.