Front Desk Hybrid Team Member

We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ().

Barry's is the Best Workout in the World . Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high intensity, one hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximise fat loss, while spiking the metabolism for up to 48 hours following the class.

Position

Front Desk Hybrid Team Member

Department: Operations

Responsible to: General Manager

Location: Dublin

Contract type: Contracted Hours per week - 15 hours

Overview

Front Desk Hybrid team members are the first line of contact at all Barry's studios. They are well versed in all aspects of our fitness program and business. They are key to providing superior customer service and assisting clients with class selections, bookings, Fuel Bar orders and questions; maintaining a clean studio including the Red Room, reception and changing areas; and processing merchandise purchases.

Key Responsibilities Client Experience

• Ensure the Barry's vision is brought to life on a daily basis through embodying our values
• Ensure every client receives a best in class welcome to the studio, including a personalised greeting, and a goodbye when leaving
• Ensure all first timers are inducted thoroughly, receiving a personalised introduction to Barry's, step away from the desk, guide them round the studio, demonstrate the lockers and introduce them to the fuel bar
• Deliver exceptional service during a class sign in, work quickly and efficiently whilst upholding our service standards
• Have a full understanding of our POS system and be able to process payments, update records and make or amend bookings including private classes
• Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seeking help from studio management when necessary
• Use downtime on desk to identify areas of opportunity for client outreach and community building
• Use the booking system to ensure all client milestones such as birthdays and class achievements are recognised
• Work with the instructor team to ensure classes start and finish on time, and support with any technical difficulties such as sound or microphone malfunctions
• Understand any marketing initiatives and be proactive in ensuring these are executed effectively
• Communicate studio offerings, promotions, and special events, supporting with bookings or sign ups when necessary
• Assist studio management with daily studio tasks and other projects as necessary

Fuel Bar Responsibilities

• Deliver quality protein shakes and customer service in the Fuel Bar
• Handle pre orders and post orders with a can do attitude
• Assist clients with questions and product selection
• Complete clients' orders in a timely manner utilising a POS transaction
• Maintain fuel bar department areas clean and sanitised and ensure relevant areas are restocked
• Follow departmental procedures for safety, proper food handling, and sanitation according to health code regulations
• Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy

Facility Maintenance

• Prepare studio spaces before, after, and in between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
• Regular deep cleaning, organisation, restocking and service of common areas, including the reception space, Fuel Bar, retail shelves, locker rooms, hallways, and storage areas
• Conduct small studio repairs when appropriate
• Laundry services, including collecting, washing, and folding towels
• Adhere to daily and weekly cleaning and maintenance checklists
• Maintaining health and safety standards by inspecting and cleaning our shower areas e.g. floors, tiles and cubicle doors between classes
• Use chemicals safely and effectively as trained, using the correct chemicals for each job as per the cleaning schedule
• Ensure any equipment faults, failure or maintenance issues are identified and reported to the Maintenance Technician or Studio Manager
• Maintain standards of cleanliness and hygiene in line with both Company and legal requirements

Requirements

• Ability to work non traditional hours, including early mornings, late evenings, weekends, and holidays.
• Required to work 15 hours, working any 3 days from 7 (variable). You will be required to work on any day of the week, with at least one of those days being a Saturday or Sunday.
• Ability to communicate effectively and in a time sensitive manner.
• Strong customer service skills with a can do attitude and excellent communication skills.
• Ability to prioritise and work within a fast paced environment.
• Friendly, outgoing personality and professional in appearance and behaviour at all times.
• Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment.
• Have an eye for detail and care for the studio's appearance and cleanliness.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.
• Ability to routinely and consistently sit, stand, bend, reach, lift, push, pull 30 kg, and to type, speak, read and write.
• Ability to perform work on/using a telephone/computer.
• Ability to read, speak, write effectively communicate verbally in writing in English with coworkers, clients and/or vendors.
• Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness.
• Maintain a professional appearance and behaviour.
• Enthusiasm for the job and the Barry's brand.

Benefits

• Free gym membership
• Commission opportunities
• Company social events

Note

• This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Candidates must be at least 18 years or older to apply.

The hourly rate for this position is €14.75 per hour, depending on experience and other qualifications of the successful candidate.