Front-Desk Assistant - Summer 2026 (f/m/x)

Purpose of the role

Welcoming guests, checking guests in and out of the hotel, dealing with guest queries, and providing prompt and professional guest service to meet guest needs and ensure guest satisfaction.

This role requires active communication with guests mainly in person, in writing, using Joivy's communication platform, and over the phone. The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.

Key Responsibilities

• Ensuring a smooth day-to-day running of our Hotels;
• Checking the arrivals list daily and highlighting special guest requests if any;
• Checking that all keys/cards are ready for the arrivals;
• Checking and counting keys/cards after all guests' departure and reporting if any are missing;
• Checking rooms are prepared and ready for guests' arrival by working with the housekeeping team;
• Reporting to the in-house maintenance team any maintenance issues before, during, and after guests' stays;
• Replying to guests' inquiries and messages;
• Replying to guests' reviews on various platforms;
• Conducting room checks to ensure all guest rooms are up to standard and are ready for guest arrival;
• Regularly checking communal space and ensuring adherence to Health & Safety Policies;
• Reacting to Fire Alarm activations and fulfilling responsibilities as Fire Marshall;
• Assisting the in-house housekeeping staff with some duties on occasion;
• Providing high-level customer service to all guests that enter our hotels.

Required skills and qualifications

• Experience in hospitality or customer service;
• A problem solver and self driven to provide outstanding customer service;
• Fluency in English (C1 level, written and spoken); additional languages are a plus!

Contract & Compensation

• Fixed term contract consisting of 40 hours per week during hotels operating period;
• £13.50 per hour;
• 33 days including Bank Holidays (annual full time equivalent entitlement).

Disclaimer

In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria. We are an equal opportunity employer. Candidate Privacy Policy applies to all applicants.