French Speaking Shipping Administrator

Summary of Job:

Our client, a leading international moving and relocation entity, is now looking to appoint a Move Manager to join their team in the UK, o be based in Kent, primarily working with French speaking clients.

The Move Manager works closely with clients and assignees in the support of all transportation services related to a move. Primary interface is with the assignees for which the services are being provided as well as the network of supplier partners. This position will provide a single point of coordination for transportation services.

The ideal candidate must be fluent in French and preferably have experience with freight forwarding or move management / household goods. In addition to this, exceptional customer service skills and experience is vital.

Principal Accountabilities:

Move Management:

Coordinate door to door move include but not limited to;

• Initiation call
• Provision of all move related documents i.e., insurance, customs
• Arranging of a pre-move survey
• Conducting phone surveys when appropriate
• Quoting of move
• Booking move with approved supplier, i.e., origin, freight, customs, destination, 3rd party
• Monitoring and tracking of shipment
• Updating assignee & booker or client at each step of the process
• Ensuring all claim/insurance details are passed to the claims team
• Maintain single point of contact throughout move
• Correct usage of paperwork on all files
• Ensure data integrity in operational system
• Reporting
• Maximise all revenue opportunities
• Ensure the best possible cost for service being purchased
• Approval of supplier invoices
• Preparation of sales invoices
• Compilation of Rates including Supplier costs & Rates to client

ISO/Quality:

• Adherence to all quality guidelines &processes

Sales:

• Identify new opportunities
• Provide support to Sales team when necessary

Requirements:

Experience:

• Awareness of assignment challenges in the international marketplace
• Domestic & Int'l HHG's Forwarding experience

Skills:

• Fluent in French
• Strong organisational skills, time management, and customer service skills
• Customer focused
• Solid decision-making skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Consultative, listening, and leadership skills
• Strong technology skills
• Negotiation and persuasion capability

Attitudes/behaviours:

• Maintains effective working relationships
• Ability to handle multiple priorities and tasks
• Ability to identify and develop solutions to problems
• Detail oriented

This is a fantastic opportunity to grow your career with this industry leading company. Please apply today for further information.