French Speaking Reservation Coordinator

Are you fluent in French and passionate about delivering excellent client service?

Do you live in the Dorset area?

We're currently seeking French Speaking candidates to join a dynamic and international logistics team. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to play a key role in ensuring smooth freight operations across Europe.

In this role, you'll be the first point of contact for clients, managing transport bookings (including specialist cargo), coordinating with operational teams, and ensuring that every shipment runs as efficiently as possible. You'll build strong relationships with clients, ports, and internal teams while developing your expertise in freight, transport, and route planning.

If you're looking for a role that combines client interaction, operational coordination, and career growth within the transport and logistics industry - this could be the perfect next step for you.

Main Responsibilities:

To manage all transport requests and respond as effectively as possible to client expectations

Process booking requests (including hazardous and explosive goods bookings)

Propose solutions tailored to clients' needs

Acquire specific knowledge related to an assigned route

Maximise vessel loading capacity through collaboration with the Operational Route Manager

Handle service disruptions in coordination with the Operational Route Manager

Ensure the administrative management of all transport documents

Communicate with port and terminal staff to ensure smooth and efficient vessel and terminal operations

Assist in training new arrivals

Communication channels:

Maintain communication with all clients by phone, via our web platform, and by email, providing up-to-date information on their cargo, space availability, and assigned drivers

Train client representatives on making their own bookings online through the online portal

Assist and support clients as needed

About you:

Minimum of a high school diploma (A-level or equivalent), with at least 3 years of professional experience

Strong understanding of B2B customer service

Good knowledge of the freight or transport industry is preferred but not essential. Training will be given.

Skills required:

Proficiency in French & English,

Knowledge of Spanish is a plus

Familiarity with transport and customs booking processes for import and export would be preferred but not essential.

Proficient in IT tools

Ability to work well under pressure and meet deadlines

Adaptability

Excellent communication skills and proactivity

Ability to take initiative

Capacity to multitask and be flexible

Problem-solving skills to address client issues

Office open from 8am to 6pm. You will work on a rota basis covering these hours. Rota given in advance with weekly shifts with start times of either 8am, 8.30am, 9am or 9.30am. Hours worked 7.5 in total plus one hour lunch break.

Hybrid working 2 days a week when fully trained (Monday and Friday working from home). Intially the role will be 100% office based.

One in six Saturdays (8.30am - 2.30am) - full day given off in lieu of hours worked

This role is a fixed term contract for one year with a potential to extend on completion of contract and on performance review.