French-speaking Customer Support Specialist

Location: Cambridge (CB5)

Duration: 2 - 3 months but could become permanent for the right candidate

Hours: 9am until 5:00pm (Monday to Friday) with 3 days in the office / 2 days from home

Salary: £32,000 - £34,000 per annum dependent on experience

Job Reference: 36207

Polytec are recruiting for a French-speaking Customer Support Specialist to join our Cambridge based client. This is an excellent opportunity for a proactive and customer-focused individual to support clients throughout their onboarding and ongoing customer journey.

Responsibilities

• Act as the first point of contact for customer enquiries and support requests

• Manage customer onboarding and ensure a positive customer experience

• Maintain accurate customer records and administration

• Coordinate orders, shipments and deliveries

• Monitor customer accounts and provide ongoing support

• Liaise with internal teams including finance and operations to resolve customer issues

• Build and maintain strong customer relationships

Requirements

• Fluent French speaker

• Previous experience in customer service, customer support or a similar role

• Experience using CRM systems

• Strong communication and problem-solving skills

• Highly organised with excellent attention to detail

• Able to work independently and collaboratively within a team

Please contact us as soon as possible for more details or apply below!