French speaking Customer Service Associate

Telford

Ref: 8222CS

Company Profile

A well-established European FMCG manufacturer, known for quality products and a focus on sustainability.

Responsibilities

French speaking Customer Service Associate

Location: Telford

Hybrid work after probation period

Salary: circa £27,000 per annum

Ref: 8222CS

Main duties: To provide excellent customer service as well as sales and administrative support.

The role

• Provide excellent customer service; maintain and support development of customer accounts
• Act as the first point of contact for any customer enquiries
• Process orders through the system and send customer confirmations and estimated delivery dates
• Support sales team with administration including sending quotations or reports
• Record customer feedback and suggest areas for improvement to increase customer satisfaction
• Monitor competitor activity and assess for areas of growth
• Ensure the database remains up-to-date with customer details
• Attend annual exhibition

Candidate's Profile

• Fluent in French (written and spoken) - Essential
• Fluent in German (written and spoken) - Beneficial
• Previous experience in customer service and/or sales support, ideally within FMCG sector - Essential
• Proactive, confident and dynamic personality
• Excellent communication skills and a team player
• Computer literate (MS Office, Internet)
• Able to work in a fast paced environment