French & English Customer Support Specialist (Hybrid)

FRENCH - CUSTOMER SERVICE REPRESENTATIVE

Our client, a Galway based healthcare business, is seeking to hire a customer service representative who can speak fluent French and English. This is a permanent role reporting to the customer service manager. This is an entry level role, full training is provided!

This role will have hybrid working options after a probation period with the role being based in Galway City.

Key Responsibilities

• Respond to customer queries and concerns via phone, email, and live chat in a timely and effective manner.
• Handle customer complaints and troubleshoot issues, including pricing, billing enquiries, and order status updates.
• Assist customers with placing orders, returns, refunds, and exchanges in line with company policies.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Maintain up-to-date knowledge of company facilities, websites, products, promotions, policies, and procedures.
• Represent the company in a professional, courteous, and efficient manner at all times.
• Complete documentation in accordance with internal standards and ensure compliance with company procedures.
• Adhere to all health and safety guidelines and work in a safe manner at all times.

Requirements

• Fluency in spoken and written French and English.
• Excellent communication skills, both written and verbal.
• Strong telephone manner and customer service skills.
• Ability to work independently and collaboratively within a team in a fast-paced environment.