Freight Forwarder (Road & Ocean)

Role Details

• Role: Freight Forwarder (Road & Ocean)
• Location: Dublin 24
• Type: Full-time, permanent, hybrid
• Package: €35-52,000 + Bonus & Pension
• Target Applicant: Min 3 years Road and Deep Sea freight operations

Multinational global logistics provider now seeks an experienced Multimodal Freight Forwarder for hybrid work from their Dublin 24. The purpose of the role is to assist the Operations Manager in the effective running of the Operations Department by compiling, agreeing & managing freight forwarding clients and business plans where appropriate, ensuring operational plans are developed and implemented to ensure the achievement of freight forwarding business objectives and ensuring that air/road/sea freight SLAs are met.

Key Duties & Responsibilities:

• Ensure smooth operational running of operations freight forwarding clients to include European Road, Short Sea, Deep Sea and Warehouse activities.
• Management of supplier relationships to ensure that SLAs are achieved.
• Ensuring that service is maintained at the levels agreed within contracts.
• Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
• Producing statistical information relating clients.
• Reviewing & monitoring internal processes to ensure optimum efficiencies.
• Ensuring that operational plans are developed and implemented in line with business objectives.
• Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
• Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
• Ensuring that customers are kept fully informed about issues that affect contract performance.
• Design and presentation of appropriate client KPI's.
• Identifying, developing and pursuing organic business growth opportunities with current clients.

Experience, Education & Skills:

• Experience within the logistics sector with substantial freight forwarding operations experience in a team environment which includes European Road and Deep Sea movements.
• Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA's/KPI's.
• Experience managing key clients.
• Strong written and verbal communication skills required.
• Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
• Proven ability in team focused skills coupled with an ability to drive and implement change.
• Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
• Commercially focused on maximising margin potential.
• Self starter with the ability work on own initiative with minimum supervision.

Contact

For a confidential discussion on this opportunity, please contact Garvan Cerasi.