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Freelance Support Engineer
Posted 10 days 7 hours ago by Koda Staff
Permanent
Not Specified
Other
Antwerpen, Belgium
Job Description
Freelance 2nd Line Support Engineer
We are looking for a proactive and technically skilled 2nd Line Support Engineer to join our cloud migration team. In this role, you will support users, systems, and infrastructure during a major migration to AWS / Azure / Microsoft 365 / GCP . You'll play a key role in resolving escalated technical issues, assisting with migration tasks, and ensuring business continuity throughout the transformation.
Responsibilities:
- Provide 2nd line technical support for systems and users during the cloud migration lifecycle.
- Resolve incidents escalated from 1st line support related to devices, user access, connectivity, or cloud services.
- Support the setup, testing, and deployment of cloud-based systems, including M365, Azure AD, Exchange Online, OneDrive, Teams, or virtual desktops.
- Assist the migration team with device readiness, user account transitions, mailbox and file migrations, and post-migration verification.
- Update and maintain knowledge base articles and user guides to support the transition to the cloud environment.
- Escalate complex technical issues to 3rd line support or cloud engineering teams with full troubleshooting context.
- Monitor system health, alerts, and user feedback to proactively address migration-related issues.
- Participate in user acceptance testing (UAT), pilot rollouts, and training support activities.
Additional Details:
- START DATE: Flexible
- DURATION: Long term
- CONTRACT: Freelance
- ONSITE POLICY: Hybrid
- HOURS PER WEEK: 40
- LANGUAGES: English
- INTERVIEW PROCESS: One stage
If you are interested or know anyone who could be a good fit please send your CV to
Koda Staff
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