Freelance Social Media Manager (FTC 2 Months)

JAAQ (Just Ask A Question) is a pioneering mental health platform that leverages interactive video technology and AI to provide users with insights from world-leading experts and individuals with lived experiences. Our mission is to help the mental health of one billion people and democratise mental health support, making it accessible, engaging and stigma-free for everyone.

We are B2B2C with a growing consumer facing platform with goals to reach millions of MAU every month, currently in over 90 markets with the UK and US as our primary focusses. We also have a growing range of B2B propositions ranging from JAAQ Studio to JAAQ At work with more propositions launching through 2025. Our ambitions are big and unmatched in the mental health and wellness space. Our platforms have answered over 2 million questions and we work with over 350 (growing every week) doctors and clinicians, celebrities and people with lived experience. Want to help a billion minds? Read on

And want to get a real feel for JAAQ? Look no further

We're looking for a Freelance Social Media Manager to join JAAQ on a 2-month contract and play a pivotal role in bringing our social strategy to life.

This isn't about posting for the sake of it - this is about crafting purposeful, platform-first content that builds community, drives engagement, and elevates JAAQ's mission to save a billion lives.

You'll be responsible for helping develop, create, and publish best-in-class social content across Instagram, TikTok, and YouTube, acting as an authoritative voice within the social team.

In the absence of the Head of Social, you'd be confident in approving content, ensuring our output is consistent with our standards and non-negotiables of what "good" social looks like.

Be an excellent briefer to our junior video editor. Your briefs should be clear, concise, and laser-focused on delivering content that hooks, retains, informs, and leaves the audience feeling something deeply.

You should be passionate about social video storytelling - this is our non-negotiable. Can you take something raw and turn it into something profound alongside the video team?

You must also be deeply familiar with what's delivering on social right now. And finally - can you sweat assets? The trailer is done, but what about other short-form clips you can create off the back of soundbites? Your job is to maximise impact from every piece of content.

Collaboration will be key. You'll work closely with the creative and content teams to manage calendars, align campaigns, and keep the wheels of production moving. You'll also support partnership projects, contributing to ideation and execution, ensuring our partners see JAAQ as the innovative, creative, and reliable collaborator we are.

Ultimately, you'll be a champion of our social strategy - someone who doesn't just understand the vision but is hungry to deliver it day in, day out.

Look no further

Day-To-Day

• Develop, create, and publish platform-first content across Instagram, TikTok, and YouTube, ensuring it meets JAAQ's creative and strategic standards.

• Maintain clearly defined non-negotiables on how great social content should look and perform, safeguarding consistency and quality across all channels.

Thought Leadership

• Act as an authoritative voice within the social team, confidently approving content in the absence of the Head of Social.

• Champion JAAQ's social strategy, ensuring every piece of output ladders back to our vision and community-first approach.

Collaboration

• Work closely with creative and content teams to align on calendars, campaigns, and publishing priorities.

• Support partnership projects by contributing to content ideation, coordination, and execution, ensuring alignment with JAAQ's tone and standards.

Creative Thinking

• Bring fresh ideas to the table that push the boundaries of what JAAQ content can be, while staying authentic to our mission and community.

• Keep a pulse on cultural moments and platform trends, ensuring JAAQ is always part of the right conversations at the right time.

Mentoring

• Set an example for the wider social and creative teams by demonstrating best practices in content creation, approval, and strategy execution.

• Share expertise and guidance to elevate the team's collective understanding of what makes for impactful, engaging social media.

• High energy and high standards.

• Meticulous attention to detail.

• The ability to juggle tasks and re-prioritise at pace.

• An adaptable, "roll-up-your-sleeves" mindset.

• A love for ticking off that to-do list.

• Be part of a mission-driven organisation making a tangible difference in mental health accessibility.

• Collaborate with a passionate, innovative, and supportive team.

• Opportunity to shape the content landscape of a rapidly growing platform.

• Competitive compensation, outstanding benefits package and equity options - a chance to own the future of JAAQ.

• Private Medical Healthcare / Gym Membership / Professional Development Budget

• Breather Days (for when you need to take time out at short notice to rest and recoup)

JAAQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.