Freelance Senior Functional Analyst

On of our clients is hiring a Freelance Senior Functional Analyst with experience in Microsoft Dynamics 365 CRM implementations. The ideal candidate will play a pivotal role in analysing business needs, shaping technology solutions, and guiding the full CRM implementation lifecycle- from requirements gathering through deployment and post-go-live support.

Key Responsibilities

• Lead the analysis, documentation, and validation of business and functional requirements for Dynamics 365 CRM implementations( sales & marketing).
• Partner with customer to understand business processes and translate them into technical solutions using CRM capabilities.
• Implement standard configurations and marketing flows.
• Support the full project life cycle, including discovery, solution design, configuration, testing, training, and change management.
• Facilitate workshops and meetings to gather requirements and define project scope and objectives.
• Work closely with developers, testers, architects, and project managers to ensure business requirements are clearly understood and implemented correctly.
• Map existing business processes and recommend improvements aligned with Dynamics 365 features.
• Lead or support data migration planning, testing, and execution.
• Define and maintain documentation such as BRDs, FRDs, user stories, process flows, and test cases.
• Assist in planning and execution of User Acceptance Testing (UAT) and support end-user training and adoption strategies.
• Serve as the liaison between business units and technical teams throughout the project lifecycle.
• Identify risks, issues, and dependencies, and support mitigation strategies.
• Ability to implement marketing flows by using out of the box capabilities.

Qualifications & Experience

• 5+ years of experience as a Functional Analyst, with at least 3+ years focused on Dynamics 365 CRM.
• Deep understanding of CRM processes (Sales, Marketing) and Dynamics 365 modules.
• Proven experience delivering end-to-end CRM implementations (full lifecycle - advantageous)
• Strong analytical and problem-solving skills, with a detail-oriented mindset.
• Excellent communication, facilitation, and interpersonal skills.
• Experience in Agile/Scrum and/or Waterfall project environments.
• Proficiency in tools such as Azure DevOps, JIRA and MS Office Suite.

Preferred Attributes

• Experience in sectors such as e.g., Financial Services, Retail is a plus.
• Ability to work independently and manage multiple priorities.
• Comfortable engaging with stakeholders at all levels, including C-level executives.