Freelance Anti-Fraud Coordinator - Netherlands

Job Title: Anti-Fraud Coordinator - Netherlands

Location: Netherlands (remote or hybrid possible)

Industry: Property & Casualty Insurance, personal lines

Employment Type: Contract - up to 2 years

Start Date: ASAP

Language Requirements: Dutch (C2 or native level), very good command of English

Reports To: Head of Claims, EMEA

About the Company

JCW is looking for client: a pan-European property & casualty insurer and part of a leading international group. Their Dutch portfolio includes personal insurance products such as motor, contents, and building insurance.

About the Role

The main objectives of the Anti-Fraud Coordinator are:

• To detect, investigate, and resolve suspected fraudulent claims efficiently and in compliance with legal requirements.
• To assess, improve, and manage existing fraud prevention control systems.

Key Responsibilities

• Independently conduct and coordinate investigations into suspected fraud within personal claims (e.g. motor, property, contents, liability).
• Conduct desktop research and interviews with clients and third parties - by phone or in person - to gather evidence.
• Ensure full and accurate documentation of all investigations and outcomes.
• Advise management and colleagues on fraud-related issues and risks.
• Provide regular reports on fraud cases, trends, risks, and the effectiveness of controls.
• Manage and update the anti-fraud policy and related guidelines and procedures.
• Develop and deliver internal training on fraud prevention.
• Maintain external contacts with insurers, service providers, law enforcement agencies, and specifically in the Netherlands with the Centre for the Combating of Insurance Crime (CBV).

About You

• Completed higher professional education or equivalent.
• At least 3-5 years of relevant experience as a fraud coordinator or investigator, preferably certified (e.g. Registered Coordinator in Fraud Management).
• Excellent knowledge of the Dutch insurance market; experience within the EU is a plus.
• Strong analytical skills, structured working method, and sound judgment in fraud cases.
• Excellent communication skills and a convincing presence during interviews.
• Ability to translate new insights and regulations into practical control measures.
• Excellent command of Dutch and English (spoken and written).

Additional Context

This role is critical for fraud management within our Dutch personal insurance portfolio, focusing on:

• Motor Insurance
• Property and Contents Insurance (Home & Contents)
• Personal Liability Insurance

The Anti-Fraud Coordinator is formally responsible for coordinating fraud management, including overseeing investigation quality and collaboration with both internal stakeholders and external service providers.