Fraud Strategy Manager

Overview

Join us as a Fraud Strategy Manager at Barclays where you will help shape the future of banking by ensuring the safe and effective use of digital platforms, with a focus on secure customer journeys in the app, online and open banking. This role involves identifying and mitigating risks around third-party fraud and collaborating closely with business teams to improve processes and ways of working for safe digital banking. The position contributes to creating straightforward, user-friendly experiences while maintaining the safety of the customers channel of choice.

Qualifications

• Considerable background in fraud, digital fraud, risk mitigation including open banking and digital verification.
• Proven experience assessing and mitigating 3rd party digital fraud with knowledge of coding languages, and Risk Impact assessments.
• Considerable background in fraud, digital fraud, risk mitigation including personal, business, wealth and private premier banking.
• Demonstrable change management experience in a customer and risk-centric focused role.
• Proven stakeholder management experience, with the ability to influence in a consulting capacity at Vice President and Director level.
• Considerable analytical skills with experience in Management Information (MI) reporting and insight generation utilising SAS.

Additional skills

• Strategy experience.
• Knowledge of the mobile banking app and online banking processes.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in London, Northampton, Manchester, or Glasgow.

Purpose of the role

To provide administrative, operational, and analytical support to the sales team, ensuring smooth sales processes, maintenance of customer relationships, and contribution to the overall success of the sales function.

Accountabilities

• Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients.
• Preparation of sales proposals, presentations, and contracts for potential clients.
• Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records.
• Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers.
• Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making.
• Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.