Fraud Investigator

About the role:

• You'll conduct important fraud checks into new applicants and existing customers, as well as more detailed investigations.
• You'll work in the office 3 days per week. Depending on your preference, you can opt to work at either our London office or our Kent office.
• You'll work 40 hours per week. This means you'll work Monday to Friday, from 9am to 6pm, with a one hour lunch break.
• You'll also work one full weekend (Saturday and Sunday), once every 4 weeks, and have two weekdays off in lieu.

Your team's objectives

• Protect our customers and society, by preventing fraud and financial crime.
• Comply with fraud and financial crime regulations and company policy.
• Minimise customer and applicant friction through skilled and timely decisions.
• Identify opportunities for product and process improvement.

How you'll impact those objectives

• You'll conduct fraud investigations around scams and application fraud.
• You'll utilise fraud systems and intelligence sources to make case decisions.
• You'll report fraud to organisations such as Cifas.
• You'll support new application checks and existing customer monitoring to proactively prevent fraud.

What do you need to succeed in this role?

• Excellent written and verbal English communication.
• Great organisation skills, comfortable with working in a fast-paced environment.
• Ability to work independently and take ownership of cases.
• Keen to self-develop and stay informed about current industry fraud trends.
• Have an analytical mindset with a good attention to detail.
• Previous fraud experience is advantageous, particularly around Unsecured Loans or Credit Cards.

Life at Lendable

• Winning team: the opportunity to scale up one of the world's most successful fintech companies
• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in person connection through socials and off sites
• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
• Health coverage: support for your physical and mental wellbeing, including private health cover
• Retirement & savings: long-term financial wellbeing through retirement savings plans
• Employee referral programme: earn a competitive bonus when you refer successful new team members
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in house chefs on in office days at select locations
• Sustainable commuting: cycle to work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.