Fraud Detection Officer

A prestigious banking institution wish to hire a Fraud Detection Specialist who will play a pivotal role in safeguarding the bank and its customers from financial loss. You will be responsible for identifying, analyzing, and investigating fraud with a specific focus on detecting card and payment scams.

Main Duties

• Manage and handle day-to-day fraud alerts, having in-depth conversations with customers on suspicious activity that has been flagged by various fraud systems, including scams across cards and payments.
• Conduct in-depth analysis of customers' accounts, transaction data, and other relevant information to identify potential fraud patterns
• Support the delivery of the Operational Resilience activity and the management of the business or signs of scams.
• Provide continual feedback on identified gaps within fraud strategies and/or fraud processes linked to the identification and mitigation of fraud.
• Proactively identify emerging fraud trends through day-to-day alert monitoring activities and provide this information to fraud investigators to adjust rules.
• Assist the Fraud Operations Manager in appropriate resource planning and daily prioritization of various fraud queues.
• Review accounts for fraudulent activity and take appropriate actions per department procedures.

Experience Required

• 5 years plus experience within fraud detection/operations with expert-level ability at identifying scams.
• Ability to meet schedules and deadlines with thorough, accurate, and quality work.
• Capable of "challenging the norm" and thinking of new and innovative processes.
• Comfortable with ambiguity and change, and happy working in a fast-paced environment.
• Ability to demonstrate expert level of understanding and application of authorised push payment fraud regulation