Food & Drink Runner

Food & Drink Runner / Front of House - House of Social Food Hall, Manchester

Hourly Rate: £12.71

Contract: Permanent, zero hour contract, full time hours.

Working Patterns: Our Food & Drink Runners work collaboratively throughout the full week. Shifts can start as early as 7 am and finish as late as 2 am.

Days, hours and responsibilities rotate weekly subject to demand and team availability.

House of Social Food Hall is Manchester's newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time.

Located on two levels of Vita Group's purpose built student accommodation concept House of Social, the new venue spans 12,000 square feet of brand new dining and drinking space.

Our Food & Drink Runners

• Efficiently serve food and drinks from the kitchen or bar to guests with approachability and attention to detail.
• Deliver food and drink with courtesy, confidence, and discretion.
• Ensure accurate and timely delivery of orders.
• Manage the kitchen pass and bar dispense area to ensure tickets are arranged in an orderly fashion.
• Manage any click and collect hand over from the kitchen to customer.
• Engage with guests in a warm, professional manner when appropriate, while deferring more complex matters to senior members of staff.
• Adhere to food hygiene and safety regulations at all times, including allergy awareness and safe handling procedures.
• Assist in maintaining clean dining and service areas in line with premium brand facilities.

Additional Responsibilities

• Work closely with chefs, bartenders and management to ensure coordinated and efficient service.
• Support the team during peak times and events on the bar and barback areas.
• Participate in briefings, tastings and training sessions to maintain brand and product knowledge.
• Maintain the upkeep of our premium site and facilities; communal areas must be cleaned and maintained to a high standard.
• Be a point of contact for any potential incident or emergency that may occur on site.
• Maintain waste management areas adhering to health and safety regulations, ensuring potential hazards are addressed, cleaned, tidied and reorganised as required.

Who We're Looking For .

House of Social boasts five individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our Runner's play a critical role ensuring seamless operations. We are looking for:

Professional Experience

• Experience in food and beverage, preferably in a high volume setting.
• Event management experience would be a significant advantage; full training is provided.
• Technological astuteness; familiarity with the variety of technology systems and software used in operations.

Personal Characteristics

• Working in a multicultural environment welcoming colleagues and residents from a variety of cultural backgrounds and religious beliefs; a diverse and equal approach is required.
• Keen attitude to grow and develop across all positions within the business.
• Excellent communication skills; English is the primary spoken language, but multilingual skills are welcomed.
• Strong organisational and leadership qualities with the ability to remain calm under pressure.
• Adaptability, creativity and positivity.
• Resilience and the ability to navigate unexpected situations effectively.
• Capacity to carry out tasks that may involve extended periods of standing and repetitive movements; reasonable adjustments are considered where required.
• Flexibility: facilities are open six days a week including bank holidays, festive and religious breaks. Where celebrations require time off we will try to accommodate, but flexibility from the Runner is required.

Benefits

• Holidays: 28 days paid holiday, including England and Wales bank holidays, pro rata.
• Birthday: One day off on your birthday.
• Perkbox: Access to a Perkbox account for lifestyle perks.
• Royal London Pension: Vita Group contributes 3% of salary to your pension pot in addition to a 5% employee contribution.
• Parties and events: Annual parties and events to celebrate success.
• Recognition programmes: Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries.
• Career development: Induction and learning & development programme with Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 employee assistance: Confidential service offering support and guidance for personal or work related issues.

Important

We are unable to offer Right to Work sponsorship. If you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre employment checks, which will include Disclosure & Barring Service (DBS) checks.