Food & Beverage Team Member 12.75 per hour

The National Trust is renowned for its food and hospitality and runs 185 cafés, tea rooms and restaurants across England, Wales and Northern Ireland. We're looking for a Food and Beverage Team Member to help make visitors' days memorable.

This location is in a rural area, so please consider how you would commute to work before applying.

Contract type: Zero hour contract - we cannot guarantee a set number of hours each week, but we aim to provide a consistent work pattern and give as much notice as possible. The role includes weekends and bank holidays but no evening or split shifts.

Contract duration: Fixed term until 22nd April 2027.

Hours / Working pattern: Flexibility is required, with regular weekend work. Additional weekday hours will be offered as needed. Working pattern will be discussed at interview.

Salary: £12.75 per hour.

For this role you'll need to complete our online assessment in place of a CV or online application.

What it's like to work here

Benefits:

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relative to length of service, plus holiday purchase scheme, subject to minimum criteria

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café, ensuring they have an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial.

You'll be keen to understand what people want, to help them and to make recommendations. You'll keep standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll ensure all displays and signs are accurate and attractive. At times, you may need to help the kitchen team with food preparation.

We'll give you an induction that matches the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Who we're looking for

No experience is needed, but we'd love to hear from a person who is:

• Happy to work in a team or on your own initiative
• A people person who cares about giving great service
• Enthusiastic and willing to learn

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk.

Location

Hatchlands Park, East Clandon, Guildford, GU4 7RT

Closing Date: 10th May 2026