Food & Beverage Team Member 12.25 per hour

Overview

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We're looking for a Food and Beverage Team Member. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out. This location is in a rural area, so please think about how you'd get here for work before applying for the job.

Contract Details

• Contract type: Zero hour contract - we can't guarantee a set number of hours each week. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
• Contract duration: Fixed term until 1 January 2027.
• Hours/working pattern: 10 am-5.30 pm, Monday to Sunday - weekend and bank holiday work expected.
• Salary: £12.75 per hour, effective from 1 April. The advertised salary for this role will be in effect from 1 April.
• For this role, you'll need to complete our online assessment instead of submitting a CV or online application form.

Benefits

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

What it's like to work here

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With your love of working with people, your 'can do' attitude and your desire to provide an outstanding service, you'll be ensuring everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial.

You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Responsibilities

Front of house service, including welcoming guests, taking orders, serving food and beverages, maintaining cleanliness, ensuring food presentation standards, assisting with kitchen prep when required, and providing excellent customer service in a fast paced environment.

Who we're looking for

• Happy to work in a team or on your own initiative.
• A people person, who cares about giving great service.
• Enthusiastic and willing to learn.

Documents

Food & Beverage Team Member - Career Level A1.pdf

Requirements

Compliance. Eligibility to Work in the UK.

Location

Petworth, Church Street, Petworth, GU28 0AE

Closing Date

22 March 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Application Assistance

If you need any help with your application, for example due to technical difficulties, please call or email . If you require an adjustment to the application process, for example due to disability or medical condition, please call or email and we'll support you as best as we can.

We reserve the right to close this advert early, so we encourage you to apply for this position early.