Food and Beverage Super Host

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS

The Hilton London Metropole Hotel has finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35 meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath taking skyline views across London.

A WORLD OF REWARDS

• Hourly rate of £14.26 plus service charge
• Uniforms provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member's areas

Please note that this is a fixed-term 6 month contract, working 20 hours per week (16:00-20:00, Wednesday to Sunday).

Role Overview

The Food and Beverage Super Host is the face, flair and friendly mischief maker of our Food and Beverage scene. Stationed front and centre in the hotel lobby.

This is a sales driven, high energy host role where confidence, charm and commercial instinct collide. You bring the buzz, spark curiosity, and effortlessly convert hellos into dinners, drinks and wow moments.

If you thrive on human connection, love food and drink culture, and can sell an experience without sounding like you're selling, this one's for you.

Key Responsibilities Guest Engagement and Hosting

• Own the lobby like it's your stage. Warm, confident, approachable and impossible to ignore
• Strike up conversations that feel natural, fun and genuine (no scripts, no cringe)
• Build instant rapport with guests from all walks of life
• Create irresistible intrigue around Tyburn Kitchen and Bow Bar
• Become the go to person for insider tips, recommendations and "don't miss" moments

Sales, Spark & Subtle Persuasion

• Confidently sell the experience - menus, vibes, cocktails, specials, the whole tasty package
• Drive walk ins, encourage bookings and keep the covers rolling
• Read guests quickly and tailor your pitch like a pro
• Support occupancy, covers and spend per head through charm, timing and great conversation

Brand Personality & Presence

• Be a walking, talking ambassador for our restaurant and bar
• Look sharp, stylish and on brand
• Bring energy, warmth and personality that reflects the soul of our venues
• Stay on top of menus, cocktails, events, promos and what's hot right now

Dream Team Collaboration

• Work seamlessly with Front Office and Venue Managers to manage flow and maximise opportunity
• Share guest insights, preferences and feedback with Food & Drink and Culinary teams
• Smoothly manage expectations and support service recovery when needed
• Be adaptable, solution focused and always guest first

Skills and Experience Essential

• Experience in hospitality, sales or guest facing roles
• A natural ability to engage, influence and connect with people
• Confident, polished communicator with great verbal skills
• Comfortable approaching guests proactively (you love it, actually)
• Genuine passion for food, drink and hospitality culture

Desirable

• Upselling or sales experience in hospitality or retail
• Solid knowledge of food, wine, cocktails and bar culture
• Experience in luxury, lifestyle or high energy environment

The Kind of Person You Are

• Confident, charismatic and socially switched on
• Naturally engaging with a cheeky, playful edge that still feels professional
• A touch of flair or flamboyance - extra points if you light up a room
• Polished, stylish and visually on point
• Resilient, adaptable and thrives in a fast paced environment
• Warm, positive and always solution focused

What Success Looks Like

• Increased walk in traffic and covers at Tyburn Kitchen and Bow Bar
• Guests raving about their lobby experience and F&D recommendations
• Strong relationships with Front Office and F&D teams
• A buzzing, welcoming lobby that makes guests want to stay, dine, drink - and come back for more

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Job: Food and Beverage

Title: Food and Beverage Super Host

Location: null

Requisition ID: HOT0CJTO

EOE/AA/Disabled/Veterans