Food & Beverage Host

Purpose

A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.

Location and hours

Locke - Millennium Bridge

Service Delivery

• Creating memorable experiences that make guests want to keep coming back.
• Welcome guests, direct them to their tables, and ensure a clean and inviting space.
• Present menus, answer questions about dishes and beverages, and accurately record orders.
• Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
• Refill drinks, clear used plates, and maintain a clean and organized dining area.
• Process payments, whether by credit card or room charging.
• Use initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them.
• Ensure tables are set up appropriately, and the dining area is clean and tidy.
• Relay orders accurately, address any issues with preparation, and coordinate service.
• Actively look for opportunities to grow revenue.
• Identify upselling opportunities.

Teamwork

• Understand and embody the Eden values.
• Constructively challenge, question, seek to improve, evolve and be human.
• Contribute to a strong community spirit.
• Be objective, fair, ethical, and consistent.

What you'll need Experience

• Previous experience in a customer facing role (Food and Beverage preferred) but not necessary.

Skills

• Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
• Natural influencing skills with a knack for managing expectations.
• Communication: Excellent verbal and non verbal communication skills.
• Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
• Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Problem solving: Able to address customer issues or resolve unexpected situations.
• Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.

Values

• Courage to question, evolve and be human.
• Curiosity to seek out innovation, change and creativity.
• Confidence to challenge convention and look for better ways to do and be.
• Accountability and the desire to empower those around you.
• Freedom to be yourself at work, just as much as at play.

When and Where

• You'll work on a zero hour contract, working from 10 up to 40 hours per week.
• We are opening several Food & Beverage outlets across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke locations.
• £12.78 to £13.50 per hour Service charge.